Online Community Management Software Reviews

Community management platforms function primarily to create a digital space for people (community members) to engage in productive discussion. In this space, community members are able to share their thoughts, ideas, and concerns. Products in the community management platforms category allow for constructive dialogue that can lead to a significant increase in employee and customer engagement.

Features:-

• Data synchronization between your Customer Relationship Management (or equivalent) database and the community platform.
• Single sign-on to the organization’s main website, because nothing stifles engagement quite like being logged into a members-only section of the website and being asked again for your username and password when clicking over to the online community.
• E-mail notifications sent on a schedule determined by the end user.
• Resource directory, file upload/download, or document sharing.

Benefits:-

• Sales enablement: higher win rates
• Improved marketing campaign development, effectiveness and amplification
• Ongoing customer support and engagement
• Customer service agent collaboration/knowledge sharing
• Accelerated time to revenue
• Customer-driven product innovation and insights