Field Service Management Software Reviews

Field service management software (FSM software, service software) is a system that helps companies deliver effective onsite service by tracking requests, managing personnel, and maintaining visibility into operations. Common features include work order management, inventory, fleet tracking, and reporting.

Successful field service management operations play a critical role in customer satisfaction and loyalty. Fifty-seven percent of organizations indicate that poor first-time resolution or a total inability to resolve issues is the top reason for customer complaints regarding field service work.

Features:-

• Customer appointments, trouble ticketing, order management
• Complex scheduling and routing optimization
• Managing worker activity (driver logs, time tracking, job status updates)
• Automatically locating vehicles and ensuring driver safety
• Integrating with inventory, accounting, and other back-office systems

Benefits:-

• Reduce scheduling costs - The systems can schedule appointments more densely and reduce travel times through intelligent routing.
• Increase customer satisfaction - Systems can increase customer satisfaction in three ways. First, they can state more precise arrival times for technicians. Second, they can predict the tools and parts that a rep will need. Third, they can allow the customer to pick the most convenient appointment time.
• Reduce parts inventory costs - Systems can analyze history files to predict which parts will fail on what schedule. Companies can use this information to more accurately manage part inventories to reduce costs.
• Reduce fuel costs - It calculates the most efficient way for sales agents to drive to their appointments. This can dramatically reduce mileage and consequently fuel costs.