Top 10 IVR Systems Software: Ratings and Reviews

Interactive Voice Response (IVR) system software comes up with the facility of answering as well as responding to the customer phone calls which can prove to be a big facility for your developing organisation.

The biggest problem faced by most of the small business enterprises is their handful of the budget. They try to cut down on costs as and when possible. With the help of technological advancement, now they have the luxury of using the software in the place of employees which will not only save the cost but also reduce the possibilities of expected human error. Moreover, everything under IVR technology is done only through guiding the customer without directly talking to him which further helps the customer.

If you are looking for an IVR system for your organisation, don’t take much of the stress. Virtuous Reviews have trailed well all the software to narrow down your efforts involved in searching. Now all you have to do is to log on to our website and go through the reviews for the perfect solution.

What questions to be asked while selecting the best IVR system software?

Is this an open standard IVR system?

Open standards IVR systems can be connected to a wide range of other software and hardware, making it easier to integrate them into other systems/services that your business already has. This minimizes business cost, makes it easier to respond to customer data, and helps you adapt quickly to technological changes.

What speech recognition technology does the system use?

Voice-operated IVR systems use speech recognition technology to interpret customers words into meaningful commands. Though generally effective, these systems run the risk of alienating customers who have speech impediments, speak in accents, or for some other reason cannot be properly understood by the program.

Can the system keep track of callers?

To get the most out of your IVR system, you have to be able to make regular modifications in order to improve customer experience. The better you keep track of who is calling and what they do during their calls, the easier it is to identify requests that the IVR can’t handle on its own, and modify the system accordingly.

Features:-

• Multiple telephone line supports both on Analog and Digital
• Advanced call screening and call switching options
• Can be integrated with any type of database. Playback data retrieved from database
• Text to Speech
• Call Transfer to other extensions, optionally announcing the Caller ID, allowing
• The recipient to accept or decline the call

Benefits:-

• Thrive with high call volumes - IVR systems allow companies to easily handle high call volumes. Callers will automatically be directed to the agent or department that is most capable of meeting their needs or will wait in a queue when all agents are busy.
• Prioritize calls based on value - IVRs allow you to prioritize calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs.
• Improves brand image - Startups and smaller companies can use IVRs to make it appear that their company is larger than it actually is.
• Personalized IVR messages and records - IVRs allow you to record customized greetings, messages and prompts so that when your customers call your company, they will have a more personalized experience.