Top 10 Help Desk Software: Ratings and Reviews

Help desk software can help companies resolve tech issues faster and allow IT departments to work more efficiently. It organizes information, streamlines workflows, and eliminates many manual processes.

Help Desk is here to let your firm support customers and solve their problems in no time. Help desk software provides you a systematic view of the problems and queries of the customers and makes it easy for you to have a record. You can manage a complete life cycle of IT incidents, changes, and problems. But the most important is are you using the trustworthy software?

So Virtuous Reviews helps you to know that you are using an effective system for ticket management, supporting SLA’s and ensuring compliance or not by providing the appropriate ratings and reviews. We here at Virtuous Reviews follow a well fabricated plan and procedure to search for the best help desk system or software for your firm.

All our alternatives do not focus on only one trait but they are a good combination of numerous facilities so that your company does not have to switch from one system to another. These options will surely enable you to save your time and effort with smart automation.

How to choose the best Help desk software?

Here’s what you have to consider while choosing a beat help desk software for your business -

Know your Budget

The reason many companies decide against purchasing a help desk software boils down to its cost. However, with the availability of cloud computing help desk applications, the offerings are quite affordable though not literally cheap. Do your maths and choose an application which is both sustainable and allows you to scale. Don't ever assume that the more you pay, the better the tool would be. In fact, your current business may even require an open source solution to start with.

Chalk out your Requirements

Take time to analyse your current support process. List down areas where you could apply automations to increase your agent productivity and cut down redundancies. Re-visit the channels or your customer touch points (like e-mail, forum, toll-free hotline etc.) and see if you could add a few more for ease of access. Help desk software solutions offer a number of amazing features, however do your own research to select the best. Check out application marketplaces and spare sometime for online product reviews.

Evaluate a Software

See that the capabilities offered, matches with your requirements as listed earlier. Say, if you couldn't track your agent productivity by a specific, you won't be able to make it work for you forever. Likewise, a lot of us do business across borders. So if you intend to offer a web-based system for ticket submission, ensure the application is multilingual. Another important feature is branding so that your clients think you care enough, to make your application yours.

Vendor’s credibility

Credibility is vital, is hard to build, and easy to lose. So check how long the company had been into business. Ask for their software's up-time. Find out if your subscription would require a contract. Also, there are businesses who would go that extra mile to refund your money, if you don't seem to be thoroughly satisfied with their product. So take your time while you choose the best help desk software.

Secure your Data

If your ticketing system would contain names, addresses, passwords, and other sensitive information from your clients, ensure that they're secure from prying eyes. So ascertain the help desk software you select is certified to ensure your information is private. Also if your prominent channel would be e-mail, encrypt your data using SSL or similar technologies.

Features:-

• Easily integrate with network and systems management software.
• Self-service knowledge base and community forum.
• Secure and safe as your data is protected.
• Help improve communication and make sense of massive amounts of data.

Benefits:-

• Customize to meet your needs.
• Reduce chaos and bring order to your support process
• Know what’s happening on your network, 24/7.
• Save time, money and overhead by enabling end users to resolve recurring and known IT problems using the robust Knowledge Base management.
• Allow businesses to be more reliable, flexible, and scalable.