Top 10 Live Chat Software: Ratings and Reviews

This software lets you interact with your website's visitor via an instant messaging system. Live chat provides quick answers to questions or concerns and is easily accessible on your website. You can use this software on a desktop, smartphone or tablet. Your customers should be able to reach you through multiple platforms as well. No matter where you are, this software allows your customers to reach out to you or your service reps in real time and provide them with direct, speedy assistance.

Live chat is needed in sustaining an e-commerce business whether it is small or large. You have to look out for your customer grievances and real-time chat with them is the best solution. So Virtuous Reviews strives hard for finding a solution for your firm to chat with your customers through an effective source by providing accurate ratings and reviews.

A Live chat system or software should not only provide this facility of chatting but also additional features like ticket management, online self-service, change and license management. Providing instant support to your customers is the basic necessity and Virtuous Reviews knows that very well.

Hence our team after detailed, calculative and keen study and reviews of various vendors have brought a nice defined list of live chat software which have more diverse characteristics and are completely customer oriented. There are many trustworthy and useful options which are left out by us in the rush. So, we are here to make you familiar with those hidden possibilities which can make your customers more attached to you.

How to choose the best live chat software for your website?

Here are  some tips that will help you pinpoint the best live chat software for your specific needs:

Consider Your Hosting Capabilities

Make sure the live chat software you choose will be compatible with your website. While most software options work well with Windows operations, it may be significantly more challenging to find tools that work equally well with Macs. Consider what can easily be built into your current infrastructure.

Look for User-Friendliness

Live chat is only effective if it is easy for both your customers and employees to access and operate. Live chat buttons should be prominently displayed on various pages of your website to ensure customers can connect with live help from any location. Some software packages allow the live chat transcript to be emailed to the user after the chat has ended – a valuable service touch for some companies. In addition, some software offers the ability for customers to leave messages via live chat when the service is not currently operating.

Decide How Much Help You Need

When shopping for live chat tools, you must determine whether you will manage the live chat internally through your own service staff, or whether you want to outsource the service. Companies that are going to manage the live chat themselves may want to consider a package that includes mobile access to ensure employees can access the site through various tools, including tablets and smartphones.

Examine Flexibility and Adaptation

As your business grows, your live chat may need to grow along with it. Choose software that will allow for the addition of operators later on, so you can continue to appropriately staff your live chat using your original tool. By the same token, you may want a package that allows service employees and customers to chat with employees in other departments, so choose tools that can accommodate this need as well. Tracking and monitoring may also become more important as your business grows, so keep those features in mind as well.

Pursue Reviews

As you begin to narrow your choice of live chat options, begin studying a few online reviews to find out what other users are saying about the live chat software. Some review sites provide rankings of software based on numerous features to help you select the packages with the features you need most. Many of these websites may also come with recommendations from software experts, based on the usability and performance of the software, as well as other characteristics.

Features:-

• It is quick and easy to install.
• Real-time chat supervision, chat takeover, and chat transcript review.
• Live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.
• Proactive Chats & Triggers - Reach out to customers on your site by automating your chat box to pop up after a few seconds.
• Reports - See total conversations, average response time, average chat duration and more.
• Visitor Tracking - See who’s on your website in real-time and start a conversation with your website visitors

Benefits:-

• Support them everywhere - Talk to your customers wherever they are, and easily switch between channels without starting over.
• Collaborate across your business - Give the whole company a single place to learn about and support your customers, together.
• Improve Your Customer Experience - make it easy for you to offer live support, which will improve your customer satisfaction ratings.
• Connect directly with your visitors - Customers can engage with you in real-time at any point whilst exploring your website, using the easily accessible chat button.
• Engage with your customers - allow you to manually target a website visitor and engage them in a live chat, based upon their activity across your website.