Customer Experience Management Platform Reviews

Virtuous Reviews bring forth the list of top 10 customer experience management platform that involves constantly gathering customer feedback, maintaining a single profile etc. choose the best customer experience platform that includes either the full suite of capabilities, or achieve it through integration with point solutions.

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Rating

Cost Intensiveness

TXTImpact

New York, USA

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TXTImpact is a simple, fast and reliable Online SMS Messaging Platform. With the TXTImpact Mobile Messaging Platform, we offer our customers access to secure, dependable and high capacity messaging se ... Read more

Customer Experience Management is an approach to managing and improving an organisation's interactions with its customers across all channels and touchpoints in the customer journey. The goal of customer experience management is usually to increase customer satisfaction, foster loyalty, and even encourage advocacy, by making customers feel they have a real relationship with the brand.

Features:-

A/B Testing and Personalization
In-page Web Analytics
Content Management
Help Desk/Self-Service
Survey & Form Building

Benefits:-

Reduces at-risk revenue. Recover potentially lost consumers.
Engage existing customers as a sustainable engine for growth.
Reduces the cost of new customer acquisition.
Engage employees and reduce staff turnover and cost of hiring.
Reduce the cost of customer and employee feedback infrastructure.