Real-Time Interaction Management Software Reviews

Discover the top 10 Real-Time Interaction Management Software. You can choose the best  Real-Time Interaction Management Solution from the list to deliver contextually relevant, real-time experiences across both digital and offline channels.

Real-time interaction management offers a proactive approach to interaction with customers. Real-Time Interaction Management (RTIM) Software leverages customer data combined with most recent customer behavior to generate personalized, 1:1 marketing messages and offers in real-time. Essential to this is a business rules engine, and decision analytics relying on big data.


  • Centralized offer engine - Automate personalized offers with an engine that picks the right offer from a central catalog, at the right time.
  • Marketing-friendly business rules - Use business rules to easily define which customers are eligible for offers. Decide the priority of multiple offers using static and calculated weightings.
  • Integrated customer profiles - Builds rich customer profiles in real time, allowing you to deliver more relevant and personalized offers as customer activities change.


  • Deliver a true Customer Experience while maintaining the Operational  Excellence.
  • Increased Customer Service & Experience.
  • New Revenue Streams & Greater Revenue per Journey.