North End Waterfront Health, Boston, USA, May 2024

The staff and the doctors are incredible.

Showed up for an Appointment that the dentist wasnt there for, and they had not contacted me to tell me.

My son was a patient of Dr. Turnock at this center in April 2015 and when he was only one month old at his first appointment she did a procedure without my permission right in front of me which basically sent him into the ER a few weeks later when he was administered antibiotics at such an early age. She also advised not to wash him which made his infection worse. Her team is also irresponsible and down right rude. After seeing a specialist for the infection which Dr. Turnock caused we were asked to do a test which was important to his well being and Dr. McLaughlin who is also with this center refused to do it and actually made me do it myself. Besides this she didn't put gloves on after i asked her to and refused to check my son's throat when I explained that her hands were dirty which is also unprofessional and disturbing. Overall I am astonished at the fact that the doctors at this practice put my baby into the ER and as a direct result of their malpractice we had to take care of our hurt infant who was fully healthy prior to our visit to this center. And for the past several months rather than enjoy the beautiful moments with our baby we had to frantically look for a responsible pediatric care and were in the ER twice. I even wrote them a letter explaining our feelings about this matter and never even received an apology! I would never recommend these people and would advise other mothers to stay away from this center. These "pediatricians" are dien right dangerous and should not have the privelage to hold a medical license.

My PCP, Rebecca Patel, always takes the time to answer all of my questions never making me feel rushed through appointments. She doesn't hesitate to write referrals if I have concerns outside of her scope of practice, and always has a warm approach to her practice. She also specializes in women's health, which means I don't have to see a GYN in addition to a PCP. Highly recommend!