Customer service software helps customer service representatives document, route, track, resolve and report on customer issues using a trouble ticketing system. Ultimately, they improve agent productivity and increase customer satisfaction. Customer service is at the forefront of all service and support centers. The faster and the more effective the service, the better the customer satisfaction. Regardless of what type of organization it is, customer support is important – whether it is catering to internal end-users or an external client.
- Customer management
- Tickets management
- Products and Inventory
- Collaborations and teamwork
- Powerful integrations
- Finds out what problem the visitor, and potential customer, has at the moment.
- Obtains information in real time
- Monitors the visitor visiting your web portal
- Accelerate the speed of service delivery
- Better manage IT tickets and streamline operations
- Automate help desk tasks and save manual time and efforts
- Monitor help desk metrics and technician performance
- Contribute to improved customer satisfaction