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Community Platforms is the management of a common resource or issue by a community through the collective action of volunteers and stakeholders. The resource managed, can be either material or informational. Community management is the process of creating and maintaining a space for productive discussion among community members, who can share their thoughts, ideas, and concerns.
Features:-
- Support community for self-help and peer or expert advice
- Ideation
- Private social networking
- Gauge customer satisfaction
- Identify customer advocates
- Increase customer/employee engagement
- Distribute community news and updates
- Generate content with programs like community blogging
Benefits:-
- Delivers business value by increasing engagement
- Addresses support issues and pain points
- Measures satisfaction
- Builds stronger relationships.