Company Description
Joliet Tent Co proudly serves Chicago, IL and the entire surrounding area with tent rental, linens, chairs, lighting, and other items required to host parties. Our rentals and services are of the highest quality that always leaves the customer happy.
Review & Rating
absolutely the worst service will never use them and make sure everybody knows not to use them
Great company to do business with. They were very helpful helping us pick out the proper tent for our event and were very accessible every step of the process. Thank you for your great service!!
I've been calling almost everyday and it seems to be that no one knows how to answer a phone, I went in person and spoke with a guy. He was nice, I gave him my description of what I needed and when I needed it by, he then said that he would give me a call back. Grabbed all my info, and NEVER did he call me back, that was almost two weeks ago of that promised phone call. If your lucky, you'll get through and possibly make business with them, but from my part I would not recommend them. I'll be making business elsewhere...
Absolutely WORST costumer service I have ever experienced. I have called this place FIVE-SIX times and each time they told me I would receive a call back. Not once did they ever call me. The receptionists are usually unpleasant and rush through the call. I finally had my fiance try getting in contact with someone. It took him two tries before someone named Bob called and gave him an over the phone quote. When we decided we wanted it in writing it took about two days for this person to email us a "quote". The email was laughable. It was carelessly and thoughtlessly put together. He left out nearly everything we asked for. I should NOT be working this hard to do business with a company. If anything THEY should be bending over backwards trying to get my business. After this ordeal with just trying to get a quote...NO I would never recommend them to anyone, nor would I do business with them again.
Great company to do business with. We used them in the summer for my sisters wedding and everything was taken care of and the owner took all the time to answer all the questions we had. The day of the wedding it was very windy and we needed an extra piece of side wall and we called the owner and he drove out to deliver it even when they were closed ! Surprised by the review about bad customer service we never had that issue I think people tend to forget how busy these company’s get in the season. I really recommend them for your special occasion.
Used this company for our wedding last June and they were very easy to work with and professional. Always responded to me in a timely matter. I highly recommend them!
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