Party Time Sales and Rental

Carl Balsara

UK

4

2 days ago

Had a bounce house and chairs for her bday party. Everything arrived late but the gentleman was very apologetic and explained the situation. Bounce house was fun and kept the kids busy all day long. Price was great for quality stuff.

miriam ramirez

UK

1

2 days ago

If I could do zero stars I would!!!! Horible customer services!!!! I only asked if there was an extra fee for delivery in our city! Since we are in the same city as they are??? An she said yes! Then I asked of there was a fee for set up an she said yes!! An I said oh wow!!! An her rude self responded by saying well yes things dont just load an unload and install on their own!!! What a rude lady!!! If she is not happy with her job find something else to do!!! Dont recomend this place at all!!!!

Mo obryant

UK

4

2 days ago

There was a mistake with our order and a miss understanding, but the issue was resolved and handled in an appropriate manner. For the price and addition of supporting a local business I would recommend party time for event rentals.

cody buchanan

UK

4

2 days ago

Great people they help u best they can and fast at what they do

Just kidding around 2017

UK

5

2 days ago

Small shop friendly owners they do a great job.

Laura Mckee

UK

2

2 days ago

I used Party Time Rents for my Wedding at the rock barn this past weekend. Donna and the staff at the rock barn were great and I also had a great experience working with Tammy at Party Time Rents. The only reason I cannot give a 5 star rating on the review is due to the experience I had in regards to the lights I rented. They were installed on Thursday evening and I returned on Friday morning to deliver some items to my wedding planner only to find lights not working and cords hanging. I made a call to the office and was told they would be fixed by that evening as my rehearsal was going to be there. I came into my rehearsal to find the same issues and had 0 communication from the rental company which I was not happy with but was assured that the problems would be fixed the day of my wedding before the ceremony began. So I was informed on my wedding day that there were still issues with the lighting but luckily my ushers took care of it so that I wouldn't have to worry with them during the ceremony. The owner did take care of the lights which I am thankful for only after I said that it wasn't fair that I had to worry with them my entire weekend but not only did I have this issue, on Sunday, there were some items that were left behind and my husband and I went to retrieve them. Upon arrival I found that there was another event taking place and that the party was using all the items that I had paid well over $800.00 to rent for free. Chairs, Tables, Tent. I was not happy about this because had something happened to those items due to Party time not picking them up I would have been held responsible but instead of asking if I was willing to let them use them with the understanding I wouldnt be held responsible they were given permission to do so. Again no communication from the company. I contacted the company yesterday to see what they could do other than crediting the lights to make this right in some way only to be told that there was nothing that could be done that the lights were already taken off and that they didn't pick up due to an tent emergency elsewhere. I understand things happen but I just wish that things were handled differently. If you are thinking of renting items I understand that The Rock Barn recommends this place but please shop around first. I will say I have found chair prices less and also tent rentals. I do intend to shop around the next time I need to rent something, If you do choose to rent here please work with Tammy she is great and really understanding but her hands are tied at what she can and cant do to take care of customers and customer service is very important to business these days...

Justin Logan

UK

5

2 days ago

My experience with Party Time Rentals is excellent. They coordinated with the Wedding Planner every step of the way. Even went out of the way to accommodate some last minute request. I am very pleased with the service they provided. I would recommend Party Time to everyone that is having an event, wedding, birthday party, social gathering of any kind. Thank you again

Mafo Wedding

UK

1

2 days ago

OVERPRICED. DISRESPECTFUL. TARDY. SNEAKY CHARGE 5 DAYS LATER. BEWARE!!! I recommend getting your event rentals from ANYWHERE ELSE. I wish I'd paid the delivery charges from an Atlanta company because it is not worth the ongoing stomach and head ache I have had throughout the process of dealing with this company which is now looking like it could unfortunately possibly continue for months after my otherwise perfect wedding. Worst experience with any vendor ever, I am shocked that they have a 4 star rating on multiple sites. The owner YELLED at my GUESTS who were staying at our venue the day after the event!!! How UNPROFESSIONAL, my guests like any guests had no idea what was going on and were upset by the confrontation. Why she did not contact my planners or coordinators to figure things out is beyond my understanding. Then, five days after my event, they charged me a completely unreasonable, unexpected, $250 charge (20% of my total spent with them) without any notification or explanation until I called to investigate. I was informed that $50 was for 2 linens that were burnt from the candlesticks - which I'll gladly cover because it's in our contract, and the rest - $200!!!!! - was an "Excessive clean up fee" for having to make multiple trips for pick up after their crew only needed 1 trip for drop-off, which I paid $80 for delivery/pickup and somehow I owe $200 extra??? It makes no sense and is frankly ridiculous and SHADY. I have written rave reviews about all of my vendors and I wasn't going to write a negative review because I felt that withholding gratuity would communicate that yelling at my guests was unacceptable, UNTIL I saw this $250 charge on my card that I was completely unaware of and not expecting and am now going to have to dispute despite my attempts to communicate with Party Time Rentals and give them the opportunity to change it. I will not lay down for bullies and Party Time Rentals will not be taking my money like they've tried. This vendor clearly needs a reboot of their customer service policies as I found out after talking to other local customers of theirs who have had awful experiences as well. I never want to spread negativity, but this kind of behavior by businesses is unacceptable, and I wish I had been warned.

Kylie Martin

UK

5

2 days ago

I can't say enough about my experience! From my first phone call with Brandy to my email conversations with Karen - everyone was extremely friendly and helpful. When I called to add a few last minute items to my order they were more than happy to accommodate. I ordered a bouncy house and snow cone machine as well as a few tables. Delivery was prompt and set up was quick! I have already recommended them to a few friends and will be using them in the future!

CaseyMontanaRogers

UK

5

2 days ago

I was so impressed with party time!! We rented everything from chairs to tables to fans to napkins etc. They were very organized! They delivered everything on the Wednesday before the wedding (Saturday) and picked up everything on Monday! They were timely and professional. They were super helpful and even lended us 2 fans because of the weather forecast for my wedding day!! I couldn't have asked for better service and the wedding went so smoothly with their organization and help!! Would recommend them to anyone!