American Dry Cleaners
#100 in USA
#11 in Charlotte
Wedding Gown Preservation
- 1806 North Graham Street, Charlotte, NC 28206
Company Description
It dates back to November 1921 and was called American Dry Cleaning Co. It was originally located at 1406 South Tryon Street and by 1926 had opened a branch location at 323 E. Trade Street. Its original slogan was “Particular Work for Particular People.”Later in 1927, the business was consolidated and moved to East Morehead Street. In 1982, another branch store was opened at 1806 North Graham Street and was known as American Dry Cleaners. Finally, in January 1984, this became the main and only location when the Morehead store had to be moved in order to make way for the new I-277 and South Blvd. interchange.
Review & Rating
Love the coupon offers!
Overall getting my cleaning back in a timely manner is great, but doing my order correctly is most of the time wrong over the many years. I stopped coming at one time and they asked me to come back. I did but for what the same results. If you ask for your shirts to me the same every time how can you get the order wrong every other time? Very disappointing.
Customer service awesome
Took a pair of cotton capris in for a zipper replacement. Total cost for this item $25.66. I will never go back. Alteration shops are a lot less expensive. So disappointed as I have been a customer for years.
Very detail orented
Clean , fast & friendly
Have been going to this business for more than 40 years.The clothes always look professionally done.Very professional staff.I continue to drive from the state line to North Graham location.
Timely service very nice people
I called the facility to verify with employee the wash and fold service removed stains. The representative advised they will remove the stains. I received my towels back with stains and they overcharged saying I had 8 lbs. I went home to weigh towels and it was 6 lbs. I called to complain to the manager and she was very rude. I asked for the owner name and she hung up on me. They have poor customer service and service was horrible.
At the the beginning of the spring season, I took all of my winter/cold weather clothing to American Dry Cleaners for a final season cleaning. I picked up the items and tucked them away in a closet for later wear during cold weather. As I pulled several of my dresses out of the cleaner bags, I realized that the hems were completely out of the dresses. They were not in this condition when I dropped them off. I took the dresses back and met with a very nice woman who looked up my order in the system and confirmed that the dresses were not damaged when I brought them in. She apologized and assured me that they would be hemmed. I went to pick up the dresses today and not only were they not hemmed, there was a charge of $29.00 (which I declined). They informed me that the owner, Larry, instructed them NOT to do anything to the dresses. He even questioned that I had them cleaned at their facility. Added that too much time had passed for them to do anything with the dresses and I should have checked each item when I brought them home. Larry, I'm a business owner myself and appreciate good, honest customer service; I understand the value of making things right with a client. The nonchalant "we don't care" attitude and further questioning if I even brought these items to your location was poor form as a business owner. Folks, there are plenty of good choices for getting your dry cleaning done. Avoid this one. They don't understand your value and aren't willing to own up when they damage your items.
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