California Embroidery, Inc., Fresno, USA, May 2024

Company Description

California Embroidery was established in 1995 in Fresno, CA. by Gary and Wilma Holcomb as a small family-owned business. It has grown over the years to be one of the largest decorating shops in the Central Valley of California. We offer full-service custom embroidery, award-winning digitizing, screen printing, dye sublimation, and ad specialty promotional products.

Review & Rating

I would rate them a 3 out of 5. My order was promised to be ready on may 16th but it wasn't finished until the 23rd. If you can't have it ready on an exact date then you shouldn't promise it to be. Also my embroidery was done on the wrong side of the fleece fabric. The side that the pattern is less visible.

Excellent customer service. Excellent products. Do not hesitate to entrust your special project to California Embroidery.

I went to the store on Friday 09/29/17 and ordered some hats. I left my keys on the counter, the staff had me go in the back to look at my hats and when I came back my car keys where stolen. There was only 1 customer that had came in, I asked the staff to call him to see if he took my keys by mistake and they called a couple of time with no answer and never called again. I called the owner this morning and him nor his staff really cares that my keys where stolen from their store. I asked if they had cameras and they said no. The owner told me to call the police and make a report. My keys didn't walk out of the store so at this point I am sure that one of the staff took my keys!! I will never go back to this place again!!!

Went in to pick up some embroidered hats and I mentioned the color was a little off. I hadn’t received a proof or note that they wouldn’t be able to closely match my logo (super simple 1 color). The owner was rude and confrontational. No effort at all to “make it right” or accommodate. Since when did customers become wrong?

Gary is an awesome dude, I have been doing projects with him for many years now, I have no reason to ever go anywhere else, if you need embroidery work done go in and talk to Gary or Johnny.

California Embroidery, Inc.

Company Description

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