Carmen's Bridal Gown Rental & Formalwear

Cahtrina Peele

UK

1

2 days ago

I listed my wedding gown on Facebook to sell. I was selling my dress as- is for $250, petticoat for $30 and veil for $20. I was contacted by Carmen asking if I was interested in listing my dress in her consignment shop. I was told that if the gown didn't sell in 90 days that I could extend it in 30 day increments or she would buy the dress from me since she loved it so much and could rent it out. I took my dress to her and she said she could get it cleaned and sell it for more than I was asking and we would split the sale giving me $350. While my gown was in consignment at her shop I was contacted by many other brides who were willing to purchase my as-is dress for $250 but I had to turn them down directing them to Carmen. After the 90 days passed my dress had not sold and Carmen offered me a measly $180 for my dress which she will either sell for $600+ or continuously rent. I insisted that I get $250 for all 3 items leaving me out by $50 less than my original asking price. She countered offering me $240. I agreed to accept the $240 only if she could either mail the payment or send the payment via Paypal friends and family option so I would save a trip and not lose even more money than I was already losing. She agreed to send the money to me via Paypal friends and family option. However, when I received notification of the payment I was charged a fee as it was not sent friends and family option as agreed upon. When I reached out to Carmen about her not holding up to her end of the agreement I was told to "read my contract" and she is not responsible for processing fees. I understand that being the case but I am dissatisfied with the poor customer service I received. Had Carmen told me she was unable to send it friends and family option from the beginning I could have made the choice to accept it via that method or choose another one. She took away my right to choose and was very rude in her response to me. She caused me to be short even more than what I was accepting. It's not about the amount I was shorted it is about the principle of the poor, dishonest business practice, communication and customer service. I could have sold my dress as is to one of the many other brides who were interested. At this point I have to accept it for what it is but I want to warn other brides about my poor experience.