INFINITI of Thousand Oaks

Mehrdad T.

UK

5

2 days ago

I was greeted personally by Edwin upon my arrival with warm reception, professional and excellent quality service at this dealership when arrived. Edwin was not only cordial & friendly, but him and his supervisor both went out of their way to accommodate me by not only providing me the lowest leased price but also making sure to bring in from another location the vehicle of my choice with a very unique Almond Mocha exterior color with Navigation to their location. It is unfortunate that I had to drive 45 minutes away from my home having one infiniti dealership only less then 10 minuets away as well as another closer location in Valley to Thousand Oaks Infiniti in order to receive a best price as well as outstanding customer service. I strongly recommend Thousand Oaks Infiniti if you are interested in Infiniti vehicles and want pay lowest price. You will also enjoy professional hospitality presented by Edwin.

Bo Piekarski

UK

5

2 days ago

Excellent service as usual.

Alex Ramirez

UK

5

2 days ago

Great experience with sales and service.

Maria Angelo

UK

5

2 days ago

Infiniti of TO is great to work with! Edwin is hands down the best car salesman I've had the joy of working with. He made the process seamless and ensured we got exactly what we were looking for. Everyone at Infiniti is gracious and friendly -- they work hard to make sure their customers are taken care of. I highly recommend Infiniti of TO to anyone in the market for a new ride. We love our sparkling new QX60!

Leandro Molina

UK

5

2 days ago

Excellent dealer. Very friendly staff. Rob in finance is great. The entire service team especially Julio and Patty are amazing.

Matthew Spaccarelli

UK

1

2 days ago

I went to this dealership today with my wife to look at a new Q50. We were walking around the lot for awhile then decided to go into the showroom. On the way in we stopped to look at a car on the curb next to the building right in front of the door. As I was walking around the car when I got to the drivers door the car locked itself. Wow cool tech right? Nope, it was a sales guy. We went in and I mentioned it to the guy that approached me. Honestly it was very insulting, did they think I was going to steal it? Granted I was wearing my grungy work around the house sweat shirt so maybe I didn’t look like their typical customer, but my wife did. Anyway the last car we bought we never looked at or drove ahead of time and I regret that, there was a program through our credit union where we tell them what we want and they just deliver it. My wife really likes the way this car looks so now I’m going to find one to rent for a few days to make sure she likes it, then I’ll just buy one online. #dealershipssuck. Thanks for listening.

Emilio N Flores

UK

1

2 days ago

Do not recommend buying a car from this dealership. The staff is very rude and only want your money. They put hidden fees in the total amount of the car without telling you and the when you ask what those fees are, they have no explanation for them. Overall I wouldn’t waste my time or money here and neither should you.

S D

UK

5

2 days ago

My experience with Todd and Issac very helpful and friendly. Although Issac being new to the business I believe he will be an asset to your service. Thank you

Steve Edwards

UK

5

2 days ago

Cristian was super helpful in our car shopping. This is what a salesman should be like. No pressure just honest advice. Can’t wait to buy another car from this guy. Your nuts if you don’t ask for him. Thanks.

Michael Edwards

UK

1

2 days ago

Do not waste your time here buying any car from this dealership. Poor salesmanship and zero follow-up on anything technically wrong with your car. Service department never checks out new cars prior to being released to new buyer. General Manager as bad a the sales staff with lack of concern or follow-up. I bought the QX30 here that had the Infiniti intelligent passenger assist option. This software was faulty and caused me to have an accident due to faulty sensors that needed to be recalibrated which was found by the dealership service department and lastly outdated software which was updated. After numerous attempts to return this unsafe vehicle I ultimately went to Infiniti USA. Bottom line I was told there was nothing Infiniti could do since my insurance company ordered my repair at Caliber Collision. Last time I checked dealerships do not do body work repair. Steer clear of Infiniti Thousand Oaks who is shamelessly ignoring the fact they sold me a faulty dangerous car that now has impacted my driving record and ultimately my insurance. If I stuck with my initial research I should have bought the exact same car manufactured by Mercedes as the GLA. I would have had piece of mind as a true luxury manufacturer that does not include this option Infiniti recklessly sells. Infiniti USA’s response should speak volumes to anyone considering anyone of their cars. It’s the consumers fault. Not the manufacturer or a franchise dealership. I would gladly take back my BMW 5 series I traded in on this unsafe vehicle.

Edwin Sosa

UK

1

2 days ago

Beware of fees that they’ll try to charge you and can’t even explain what it’s for, their “standard” and high APR even if you have Tier 1 credit (Excellent Credit), Incompetent Sales managers that are just there to wear the Manager title to make them seem like they know what they’re doing, but they don’t. Don’t shop here, unless you just want to throw your money away so that they can make their commission off of you.