Santa Monica Chrysler Jeep Dodge Ram

Jj L

UK

5

2 days ago

Kris and Dave are the new managers at Jeep / Dodge of Santa Monica and they took care of our recent lease return and new purchase personally. It was an easy, no stress experience along with Jason, our sales guy and his assistant Sean. I was put off by the previous experience we had here in 2015 but the new team has earned my trust. They even gave us WIFI and several complimentary oil changes for the new truck. Keep up the good work!

Papo p

UK

5

2 days ago

Amazing Customer Service....All I have to say is Charlie Newhart was our guy.He had great character, was very helpful, found the exact Rubicon we wanted and worked with our price range. The rest of the staff were ***AWESOME***.. By far the best dealership experience I have ever had...we will be back!

Marc Bookstein

UK

1

2 days ago

RUDE and no clue what they are doing. Scheduled my service appointment on their website and it was canceled 4 days later with no explanation. Called and spoke with 4 service techs and 2 of the 4 hung up on me "accidentally". Finally spoke with Dale the service manager and he was lost as if it were his first day on the job. Their rating speaks for itself... Will not ever take a vehicle there for a service.

Peter Bippus

UK

5

2 days ago

Easily the most accommodating, hassle free experiences one could hope for.

Dan L

UK

5

2 days ago

The management team is truly focused on service and satisfaction. My initial concerns were addressed with utmost reassurance and both the transaction and my used car have been very transparent. Talk to Arsen in service or Jason in Sales. Very pleased with the true luxury experience.

David Mills

UK

5

2 days ago

I’m writing this review based on the service department. First off, if you can, ask for Albert to be your service advisor, do it! I drive over an hour just to service my Jeep at this dealership. He’s the absolute best. He’s honest, knowledgeable, trustworthy and an all around good guy. If you’re debating using this dealership, do it, ask for Albert and you won’t regret it.

Zach Hutchens

UK

1

2 days ago

Went, test drove a car, and in the process of discussing prices and financing they managed to run my credit not just once... but twice for 2 different scenarios when they said it would be a soft check. This is now on my credit score for 2 years. I did not buy from them nor will I ever return. I know salesmen are pushy but these guys don’t take no for an answer and harass and pressure like no other. Worst experience I’ve ever had at a dealership. Stay away.

Bridget Martinez

UK

1

2 days ago

I'm giving one star only because I can't give zero. I've had two bad experiences here, both with the service department, and both with a staff member named Mark. First encounter, I came due to a recall. I went inside and stood there for a good 5 minutes while Mark and his coworker chatted. It wasn't work related chat. I finally said, "Excuse me." Mark and his co-worker were visibly bothered to have a customer. I saw the rest of the staff react the same way to other customers walking in. My second encounter was when I went in for an oil change and tire rotation. I went on their website, got a quote for $68 and made my online appointment. I received my email confirmation. I walk in and see Mark. He didn't have my appointment in his book. I tell him I can show him my appointment on my phone. He declines. He says he recommends standard oil. I say the site recommended hybrid for my car and he replies with, "Oh yeah, well that's what we use anyway." Then he quotes me $386. I tell him my online quite and he says there's no way that's the attire and says I must be using some other site that he has no access to. I give him my phone and he sees his official site but has to go talk to his manager about it. How can that magically shave off $300 for the same service? I'm never going there again.

Zoe Jacobson

UK

5

2 days ago

I am NOT giving this place overall five stars I’m giving one specific individual five. ALBERT In the service department is seriously a godsend!!!! Car issues can be beyond frustrating and I understand they are a small establishment and busy but seriously Albert takes the time to cater to everybody and is beyond helpful goes above and beyond to recommend other option if need be. This man needs some acknowledgement, he is so great!!

Michele Boskovich

UK

5

2 days ago

The staff was extremely helpful and knowledgeable. The accounting department made everything so easy and even helped get me a better deal. So happy with my purchase!