Thompson Automotive Group
#95 in USA
#28 in Baltimore
New Cars
- 124 North Point Blvd, Baltimore, MD 21224, USA
Company Description
The Try-Me Service Station opened for business in 1929, founded on owner Edmund Thompson's belief that once people tried his outstanding products and services, they would become loyal customers. The Try-Me Service Station prospered despite the onset of the Great Depression.
Review & Rating
Thompson Automotive is one of the top dealers in Baltimore. Period. Fantastic staff, honest and clear pricing, and great selection.
Checked in for safety recall of my Hyundai sonata.friendly people.the service was fast.got free oil change. Awesome
Everyone is Great and helpful at Thompson MAZDA in dundalk on merrit Blvd. Each time I go to have a vehicle serviced, I am able to get in quick and my cars ( not just my mazda) get exactly what they need. Great prices for the things I have had done. I MOST DEFINITELY WILL RECOMMEND THOMPSON MAZDA FOR ALL OF MY SERVICE AND PURCHASING NEEDS.
My son bought a car from this dealership, and every time we called with questions, we were given abrupt answers as if we were taking up someone's precious time. That certainly wasn't the case when we were making the purchase. Very disappointed.
I Gave My Offer on a 2009 Ram with 61,000 miles a 9 year Old truck. that was going to take me 5 years to pay off. They let me walk out the door with a 20,000.......... Dollar check from my bank. I thought thompson automotive sell cars. the last counter Offer from thompson automotive still didn't seal the deal. I had the Money In Hand. I give them 5 stars because that. 9 year old truck is a good deal. Someone will be happy to find it
It seems that they have a solid line of cars but the management and HR may need to review the quality of salesmen they have. Tried to help a friend buy a car with translation due to his lack of English speaking ability, salesman put together a deal and customer wanted to know the break down of the price. Salesman said that we are making things too complicated because we are asking questions. Do salesmen expect customers not to ask questions about price break down? Maybe they have too many customers because it is tax season and they do not care about every customer that walk in. Either way, I believe Thompson Automotive Group is a great company but some of its employees may bring its reputation down. This is a customer service industry and if the salesman get to a level where he tells the customer " I don't want to sell you this car anymore" , then he is not qualified to be in that role. Every HR should ask its employees to treat customers with respect & dignity regardless of customer's type. you should not expect that every customer is coming there to put money on the table and walk out with a car. salesmen will be tested with tough customers sometimes. so this could be an individual mistake that the company needs to monitor.
Charles Cadden was a great salesman at the dundalk location. Very friendly and personable and got me the best deal on a truck I really love. Thanks Charles so much! I'll definately be seeing you in the near future!
Visited the store for the first time today and will not be back. Our sales man was very aggressive and was quick to show us the door because we werent looking to buy a new $30,000- $50,000 car. He barely gave us the time of day and was extremely rude.
Did an AMAZING JOB on my vehicle!!!! Great service, great staff, that communicated with me properly and my car looked amazing when I picked it up!!! I'm definitely glad I opted to go with them! Thanks guys!
I just purchased my Jeep Renegade TrailHawk from here and had the absolute best experience. Kathy McKinney was truly incredible. She was patient, showed me all of my options, and worked with me to find exactly what I want. I have been to a lot of dealerships and she was the main reason that I purchased my car from this dealership because she wasn't pushy and aggressive. Definitely recommend going here!!
They sold me a lemon. Not a bad car but an actual lemon. When I told them I was allergic to lemons they started throwing them at me. I’ve been hospitalized twice because of this incident. DO NOT SHOP HERE!!!
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