Rafael Carrabba Violins Inc

Aubrey Backscheider

UK

5

2 days ago

Fixed a stubborn peg while visiting Seattle. Very friendly.

Emily Jones

UK

5

2 days ago

I come here for all my cello needs. Professional an speedy staff.

Ravi Rao

UK

5

2 days ago

Amazing work to bring life to string instruments with a unique history.

Jessica Albrent

UK

5

2 days ago

Excellent experience at Rafael Carrabba. My husband needed a new violin and bow, and found exactly what he was looking for here- a violin with a lovely, rich sound in excellent condition and a bow that suited him perfectly. That in addition to high quality work, top notch service, and willingness to work in our budget. Rafael Carrabba and his staff exceeded our expectations and are highly recommended.

Brian Hardison

UK

5

2 days ago

Very kind and helpful luthier. Beautiful work!

Da Shawn M

UK

5

2 days ago

Raphael Carraba is so genuine he listens to whatever the needs are of my son and his viola. We have tried other places and believe me they didn't work, so when I heard about Mr.Carraba I was a little skeptical but he put all my fears to rest and showed us that there are people out here in the world that care about people and his staff are top notch they are all really nice and polite. Nafesa is one of the kindest people that we have had the pleasure of getting to know and we have been coming for at least 3 to 4 years now. There are other shops out there but if you are looking for people that are going to listen to what your needs are when it comes to instruments and try to work with you on meeting those needs as well as treat you with respect when you come in and go out of the shop this is the place to be. Thank you Raphael and your staff for always always going above and beyond.

Sanjay Kapoor

UK

3

2 days ago

We went here earlier this year to ask about installing posture pegs for my son's cello. It took some time before we were attended to, but given that they were busy and short-staffed, that was okay. We asked if we could try out some cellos and asked if it was okay for my son to do a compare and contrast. There was a rack of cellos sitting out in a hall way and the lady gave us a bow and let us try out the cellos. We were left alone entirely, even though we came in and out of the back room, several times to change cellos. It was somewhat surprising to us to be left alone without even an offer to help, especially now that the store had cleared out. Rafael came by and brought out another two cellos for us to try out of a vault. From the price and the fact that they were stored in a vault, I surmise that these were better cellos. Rafael then got onto a conference call in his office and again we were left by ourselves. No one to ask questions of, to guide us, to teach us about the instruments. While I appreciate not having sales pressure, this leaned heavily towards neglect. Finally after no attention, except for the opportunity to try fancier cellos, we came out of the room and reminded the lady why we had originally come in - the posture pegs. She gave us an estimate to install and said that she would have to call to find out when she could get them in. She took down my name and number. Never heard back! I am not sure if this is just being busy, an extreme hands-off manner, oversight, elitism in some veil or just a mismatch between my need for more guidance and their approach to customer service, but my experience was at best mediocre.