Ann & Robert H. Lurie Children's Hospital of Chicago, Chicago, USA, May 2025

gwendolyn vanarsdale

5

2 days ago

I love the staff and the amenities. we always receive great service from the valet parking to the laboratory. They make us feel at home and answer our every need

Qaadir Muhammad

5

2 days ago

This facility is a great place to bring your children to see the doctor. The Doctors are attentive and helpful in treating patients .

Miranda Morehart

5

2 days ago

Just a 2-3 hour experience. But, I was there for my 5 month old son's umbilical hernia complication, in the E.R. Beautiful, big place. Comfortable, kid-friendly, environment. The staff were pleasant, they made him comfortable, they were very nice & knew what they were doing. Also they helped us RIGHT AWAY. I've never had to wait so little to be seen in an emergency room. Luckily 🤞he ended up not needing surgery so that's all I have to share. Bless your children to all who read this review.

Xiaopeng Dai

1

2 days ago

I am a 4 months old baby's father. I had a really BAD experience at the ER with my 4 months year old baby! We went to ER because our daughter had fever more than 2 days, we want to know what we can do and why she is keep have high temperature. The nurse was not happy to help us with perfunctory operation. They told us they need to have urine test and must have her urine put catheter into her bladder. They told us and promise it will be safe and only 30 seconds. But the worse thing happened that they tried more than 10 times that could not put in. My daughter cried so laud and painfully. They said, sorry we took a wrong size and we need change to smaller size! ! My Daughter urinated during their slow and not fully prepared work to find a smaller size equipment. The second time is fine, they put it in, but could not get any urine because of she already peed. I will never forget about my daughters helpless eyes and cry. They did not explain anything and left to talk to doctor. Later the doctor came in say you have to wait for another 20 minutes because they did not get anything. We have no choice and don't know what we should do at that time. So we did the third time collect urine work. My baby girl had to cry second time when she just come down for 20 minutes at 10pm in the night! So we just want to say, why they are so unprofessional and not efficient, but still charge so much money! I blame myself that I could not do anything to help my daughter.

Marijana Ignjatovic

1

2 days ago

I've had unbelievable problems resolving billing issues with this hospital and also obtaining my daughter's medical records. One of the most distressing experiences has been talking to customer service agents who have no authority, are basically unresponsive and unwilling to help, and parrot hospital "policy" without offering solutions for problems caused by their billing procedures. Too much bureaucracy in my opinion, and not worth the presumably excellent medical care for which the hospital continues to tout itself. There are certainly many more options out there, which don't result in headaches after-the-fact for parents and guardians already stressed over their children's health.

Grant Russell

5

2 days ago

The best facilities team and engineering team you’ll find! Even though many things they do are behind the scenes, Everyone in the department cares and wants to help you have a great experience. Extremely clean facility, well kept equipment and cared for; their own standards are far beyond any hospitals “minimum requirements”. This is one hospital you walk into, you know and feel they care about the air quality. Trust me; There is a difference! Awesome facility!

ricardo lopez

1

2 days ago

My son turned 14 in this hospital. 7 days before they diagnosed him with leukemia. There so called senior and most respected doctors at times could not find out what was a matter with him. In the meantime the leukemia engulfed his brain stem. He lost alot of movement in his young face. I miss his smile. Exactly 5 months later he died. The hardest thing i have ever gone through is watching your kid die slowly and at the end take his last breath. It's engraved in my mind and I live that sad last day constantly. Make the drive to St. Jude cuz i got nothing out of here.

Emilee

5

2 days ago

Had an MRI done today. The doctors were so nice. Made sure I felt no pain when I got the IV. Also made sure I was comfortable during the MRI. Kid friendly and very clean. Staff is awesome.

Known Alam

4

2 days ago

Perfect Service from outpatient to emergency, very good and cooperative staff from nurses to case workers to doctors. This experience is from my Daughter's liver transplant so i m not sure about other departments. I assume they will also be good as the the management and administrative system is very good. The only thing so far which they seem to lack is the diagnostics they are sometimes unable to figure out whats wrong with the patient. This is not in the liver case, in liver's department they are very good.

Rana M

5

2 days ago

This is hospital is great!! I have no words to say I was so satisfied when I got out of the doors. They have fast service, amazing doctors and nurses and amazing clean rooms. I recommend this hospital for best treatments and answer for anything. I’ve went to several hospitals and they all do the same thing and they take a long time to get one thing. But this hospital is so much different!

gwendolyn vanarsdale

5

2 days ago

I love the staff and the amenities. we always receive great service from the valet parking to the laboratory. They make us feel at home and answer our every need

Qaadir Muhammad

5

2 days ago

This facility is a great place to bring your children to see the doctor. The Doctors are attentive and helpful in treating patients .

Miranda Morehart

5

2 days ago

Just a 2-3 hour experience. But, I was there for my 5 month old son's umbilical hernia complication, in the E.R. Beautiful, big place. Comfortable, kid-friendly, environment. The staff were pleasant, they made him comfortable, they were very nice & knew what they were doing. Also they helped us RIGHT AWAY. I've never had to wait so little to be seen in an emergency room. Luckily 🤞he ended up not needing surgery so that's all I have to share. Bless your children to all who read this review.

Xiaopeng Dai

1

2 days ago

I am a 4 months old baby's father. I had a really BAD experience at the ER with my 4 months year old baby! We went to ER because our daughter had fever more than 2 days, we want to know what we can do and why she is keep have high temperature. The nurse was not happy to help us with perfunctory operation. They told us they need to have urine test and must have her urine put catheter into her bladder. They told us and promise it will be safe and only 30 seconds. But the worse thing happened that they tried more than 10 times that could not put in. My daughter cried so laud and painfully. They said, sorry we took a wrong size and we need change to smaller size! ! My Daughter urinated during their slow and not fully prepared work to find a smaller size equipment. The second time is fine, they put it in, but could not get any urine because of she already peed. I will never forget about my daughters helpless eyes and cry. They did not explain anything and left to talk to doctor. Later the doctor came in say you have to wait for another 20 minutes because they did not get anything. We have no choice and don't know what we should do at that time. So we did the third time collect urine work. My baby girl had to cry second time when she just come down for 20 minutes at 10pm in the night! So we just want to say, why they are so unprofessional and not efficient, but still charge so much money! I blame myself that I could not do anything to help my daughter.

Marijana Ignjatovic

1

2 days ago

I've had unbelievable problems resolving billing issues with this hospital and also obtaining my daughter's medical records. One of the most distressing experiences has been talking to customer service agents who have no authority, are basically unresponsive and unwilling to help, and parrot hospital "policy" without offering solutions for problems caused by their billing procedures. Too much bureaucracy in my opinion, and not worth the presumably excellent medical care for which the hospital continues to tout itself. There are certainly many more options out there, which don't result in headaches after-the-fact for parents and guardians already stressed over their children's health.

Grant Russell

5

2 days ago

The best facilities team and engineering team you’ll find! Even though many things they do are behind the scenes, Everyone in the department cares and wants to help you have a great experience. Extremely clean facility, well kept equipment and cared for; their own standards are far beyond any hospitals “minimum requirements”. This is one hospital you walk into, you know and feel they care about the air quality. Trust me; There is a difference! Awesome facility!

ricardo lopez

1

2 days ago

My son turned 14 in this hospital. 7 days before they diagnosed him with leukemia. There so called senior and most respected doctors at times could not find out what was a matter with him. In the meantime the leukemia engulfed his brain stem. He lost alot of movement in his young face. I miss his smile. Exactly 5 months later he died. The hardest thing i have ever gone through is watching your kid die slowly and at the end take his last breath. It's engraved in my mind and I live that sad last day constantly. Make the drive to St. Jude cuz i got nothing out of here.

Emilee

5

2 days ago

Had an MRI done today. The doctors were so nice. Made sure I felt no pain when I got the IV. Also made sure I was comfortable during the MRI. Kid friendly and very clean. Staff is awesome.

Known Alam

4

2 days ago

Perfect Service from outpatient to emergency, very good and cooperative staff from nurses to case workers to doctors. This experience is from my Daughter's liver transplant so i m not sure about other departments. I assume they will also be good as the the management and administrative system is very good. The only thing so far which they seem to lack is the diagnostics they are sometimes unable to figure out whats wrong with the patient. This is not in the liver case, in liver's department they are very good.

Rana M

5

2 days ago

This is hospital is great!! I have no words to say I was so satisfied when I got out of the doors. They have fast service, amazing doctors and nurses and amazing clean rooms. I recommend this hospital for best treatments and answer for anything. I’ve went to several hospitals and they all do the same thing and they take a long time to get one thing. But this hospital is so much different!