UCSF Benioff Children's Hospital, San Francisco, USA, April 2024

Unbelievably amazing staff that makes you feel at home when you are not. My baby was only 2 months when she had to be flown from Santa Rosa Memorial Hospital. I had been up almost a week with less than 4 hours of sleep because my newborn was so sick. The nurses took care of my baby while I slept and they were amazing. Best hospital experience and we had to be there 10 days! The nurses and doctors were so supportive and me being a new mom needed all the support I could get. If there were a higher rating, UCSF definitely earned it. THANK YOU UCSF

New facilities. Great snacks in the pantries. You can have one heck of a good time having your baby at this place.

The staff here is amazing everyone from security to custodial to surgeon's are all friendly

The Drs and nurses are AMAZING! They truly care about their patients.

this hospital saved my sons life and mine as well i was a high risk pregnancy my son was born with sb and required surgery after birth i cant stress how much of a blessing this hospital was for my family we were here for 2 months i traveled from Stockton and they were very caring and helpful the icn nurses are wonderful i only encountered 1 problem but with a nurse on the 4th floor it was taken care of but it doesn't take away from how i feel they were a blessing thankyou

Wonderful, caring, and knowledgable staff. Very accommodating to the patient, as well as to their families . Excellent facilty!

This is a beautiful hospital and the people there were friendly and very helpful in finding your way around the hospital.

Everyone, literally everyone, at this place has been amazing. They find ways to make bad situations feel a little more manageable and a hospital a little more like home.

I can't express how great full I am to all the Dr's and nurses who cared for my son on our stay. This is by far the best service I've received anywhere, ever! THANK YOU staff for answering all our questions, for your patience and for your care!

Its a sour relationship with this hospital. I have come to the conclusion that if you are here for a short stay you will likely have a great experience. But if you are here for a long haul, the experience will change dramatically. If you ever have a nurse named Kat or Sofie, deny their help. They are horrible nurses. Kat specifically. Nurse managers Kim and Christina are no better. They make you feel as if the concerns you are raising are ridiculous and the answers to the questions you provide them are very condescending and contradicting. If you find a nurse you like ask them to primary right away, it is a bit embarrassing to ask but if you don't it's not likely you will see them again for a long time. They rotate staff a lot and they don't seem to like to schedule the nurses in same areas consistently and give them the same assignment. Patient Relations doesn't get back to you if you make a formal complaint. The only thing you can do is spend as much time you can with your child while they are there and make sure you make yourself a part of your child's' care when you are there. They say its a group effort and they want to include you but its far from the truth. You have to be willing to ask questions, be there for rounds, and be annoying. Don't worry if the nurses fear or don't like you. In the end, you will be the one that has to deal with the decisions and care that is provided when you take your baby home not these doctors. We have been here over two months now, and we've had new nurses regularly. Both NP's, Doctors, Nurses have noticed problems and have tried to find resolutions with the nurse managers and charge nurses and we are in same boat. Very frustrating, already having your baby here is stressful, but having to worry about incompetent staff and being treated more as a thorn rather then patients is unbelievably annoying and worrisome.