Arrow Fabricare Services

Randall Allen

UK

5

2 days ago

I brought my wife’s long leather coat to Arrow for cleaning and repair. There was a slight tear in the cuff of one sleeve. They explained how they would repair the coat and they executed their plan to perfection. I just picked up the coat from Dalana, a professional, friendly employee and I could not be more pleased. Just in time for cold weather, I am having a late lunch in KC before driving home to Topeka.

Eric Pyne

UK

5

2 days ago

I recently asked Arrow to assist in restoring a vintage silk wedding gown as the bottom portion was damaged. With some assistance, identical fabric was sourced and Arrow's expert alteration department replaced the damaged portion with amazing precision. Professionalism at its highest level. Thanks Arrow!!

Alyssa Scheffler

UK

5

2 days ago

Excellent, personable service!

Caitlin Sharp

UK

1

2 days ago

Arrow is truly the worst dry cleaner we've ever used, and has cost us significant time and money. First, their service is downright bizarre. When you walk in to drop off or pick up, do not expect efficient service. They do not have a quick turnaround AND will send your order out in pieces, so when you come back, usually only half of your order is complete. They will call you almost daily to ask questions about your clothes - if there is the slightest wear on it, they won't clean it until you pick up the phone and tell them whether or not you want (for an upcharge) them to fix it. Even if you ask them to stop doing this, they will continue. They have damaged one item of mine and lost another. We tried so hard to support the local store, but I was so relieved when we found a different cleaners with normal turnaround times, cheaper prices, quick in and out, and not constant phone calls with strange questions.

Jim Williams

UK

5

2 days ago

They did an absolutely wonderful job on a difficult garment and I couldn't have been happier. It was misplaced temporarily, but they found it the first of the week, kept me informed, and were profession and courteous through the blip in service. We all make the occasional mistake, but it was handled well; therefore, the 5 stars.

D.J. Springer

UK

5

2 days ago

Brought a vintage NFL jacket in for multiple repairs & cleaning. When I inspected it upon pickup, I discovered one of the repairs was sub-standard. Even tho it was right before closing time on a holiday weekend, they corrected it on the spot. Not to mention, the person who hand sewed this correction made it look machine sewn straight from the factory. Excellent work AND service !!!

Reaching New Heights

UK

1

2 days ago

New to the area and needed to get my husbands clothes dry cleaned. I should have known to go somewhere else when I had to get buzzed into the building, very sketchy neighborhood . Once I was inside ..... service was slooooooow. I told the older gentleman that I don’t care what the cost is and I didn’t have time for him to count each item I had (which was a lot). He then told me they charge a lot of money but are the absolute best (doubt it) and there is a ten day turnaround time (which may have explained why the customers were picking up one item each, but an almost two week turnaround time is not going to work for my family). Having read the other reviews detailing the damage/lost items/robocalls I’m glad I took the items to a cleaners with fast customer service and quick turnaround time. This place is a joke.

Dan Firestone

UK

5

2 days ago

Have had an incredibly expensive Plumeria down comforter for at least 7 years. Each year, about, I have had Arrow clean it. It has always been sent back to me perfectly clean and in great condition. On one occasion, I forgot when I sent it out, and called customer service there to see when it would be finished and returned. The young lady I spoke with was professional and extremely customer service oriented. I had it back within a week, just as promised. Superb cleaners.

Ken Hall

UK

1

2 days ago

Arrow cleaners is the WORST!!! Sent a sport coat to have a hole “rewoven” only to have the completely bomb the job. It looks as though they cut a patch and sewn it in where the hole was only to make it look worse than it already did. When asked about why it was don’t this way they told me it was their “ best reweave” job available. Folks if your looking for good quality work and good prices I suggest you look elsewhere, because your not going to get it here.

Marla Groth

UK

5

2 days ago

I have used Arrow as my cleaners for years. I am always very satisfied with their quality service. I took my 20 year old leather coat to have it restored, I read reviews that said they make leather look new again. My 20 year old coat looks and feels brand new, it will last me another 20 years. They put in a new lining, added my zip out lining back, restored the black color, all buttons were on tight, I cannot say enough good, they did an awesome job.