Bob Smith MINI

Erwin Gallegos

UK

3

2 days ago

Everything was good except for the people who is not polite someone tell me about the rebate they don’t tell me how to do it I really don’t like it, they send me to the Bmw for my first time the people in the entrance they’re amazing but the inside I don’t have nothing to say

L H

UK

5

2 days ago

I just leased an awesome 2 door hardtop Mini Cooper S from these guys. Everyone there was wonderful and helpful. A special shout out to Christopher Conway the sales manager who leased me the car, and also to Robert (Rockstar) Justis who showed me how everything works and Karen the Finance Manager who was patient and showed me what I was signing and explained it. I'm glad she offered me other upgrades to help with lease end costs and lo-jack if my car was ever stolen but never pressured me into anything. Drew also greeted me and was really helpful when I went to return my BMW to their sister dealership (also great folks and service). There was never any pressure, just top notch service. They exceeded my expectations. Christopher really came through for me to get me the best car at the best price. I found him and everyone there to be honest & helpful & really interested in me & my needs. I had a lot of questions and nobody was ever impatient. I highly recommend doing business with these guys and am already sending my friend to buy a car from them.

Connie Grimes

UK

5

2 days ago

I cannot tell you how much I enjoyed working with Arya And Chris. They both are very warm and were so kind and helpful to me. It was a very difficult time for me and it was wonderful do you have two gentlemen working with me. Arya has continued working with me and showing me what to do and how everything works in my new car

Duane Banks

UK

5

2 days ago

This Mini is more life family. Anytime I bring my car here,I’m always meet with love from Nicole. She tells you what needs to be done and how she think you should do it. Nicole ability to make me feel like I’m not just at a car dealership service department is above and beyond!! Thank you Nicole for all your care!

Audrea Walker

UK

4

2 days ago

Be sure to ask for Darlene!! She was warm, personable and gave fantastic assistance with the sale. She was genuinely excited about my new car and took extra time in showing me all of its features.... I would DEFINITELY work with her again👍👍

Lynn Sinisgalli Finley

UK

5

2 days ago

These guys are awesome. We never felt a big sell. They were interested in what we really wanted and were fair and accommodating. We never got that 'icky' car salesman vibe and ultimately got what we wanted for a fair price. They worked with us so that once we left with our vehicle, we were extremely happy and pleased with the outcome. Chris and Darlene are the best. We live near the South Bay mini dealership but it was worth the drive to have the Bob Smith dealership experience.

Denise Phelan

UK

5

2 days ago

My experience with this dealership was a positive and pleasant one, thanks to Darlene, who was most patient with me and mindful of my needs and budget. I went into the store overwhelmed, expecting the typical sales runaround. Instead, I left with peace of mind, an affordable monthly payment, and a beautiful car I thoroughly enjoy. ❤

Sabine Niederberghaus

UK

1

2 days ago

The worst dealership experience in all of my years of being a MINI driver - and a previous MINI customer Service Manager - having moved MINI from their own location under the roof of BMW obviously took its toll on the MINI service all around - tasks are not fulfilled and on top of all things a very personal item that I had left on my key chain was missing when I picked up my car - no apology- no comment of management - my phone is no longer linking to my car after it left the Bob Smith MINI service - I sent messages - wrote a Yelp review but zero reaction - what an arrogant attitude of a supposedly customer service oriented business - kudos to Bob Smith MINI for failing their job big time !

Hanna Christenson

UK

3

2 days ago

mixed emotions - they were really fast at checking in my car and having my loner ready. I am letting the time slide on how long it took them to fix my car (week) because we had to play phone tag. However, when I went to pick it up they couldn't find it at first and then didn't wash it. I didn't just have my oil change, i dropped a couple thousand and they still didn't was my car. Then to top it off the car is still having problems.

Linda Kneidinger

UK

5

2 days ago

This was our first visit to Bob Smith, and they have earned our loyalty. Everyone was extremely friendly and competent. They have an efficient system so that from the moment you arrive until you pick up your car, you never wait. And to top it off, their space is beautiful. I dropped off my car but almost wished I was waiting for it so I could enjoy the amenities for a while!