Kansas City Costume Company, Kansas, USA, April 2024

Company Description

Kansas City Costume Company was established in the 1920’s to serve the needs of our growing city. Over the past 90 years, we have established ourselves as a leading supplier of quality rental wardrobe for musical theater. Today, we serve the United States coast-to-coast from a 70,000 square foot facility located in Kansas City, Missouri.

Review & Rating

Incredible staff! They know what they are doing when it comes to finding the perfect costume! It's our new "go to place" for rentals!

This place was awesome. The staff helped us pick rental costumes when we had no idea what we really wanted. So many other things available beyond rentals. Worth a visit!

Very helpful staff and willing to go the extra mile to get that perfect costume.

Very interesting place. You need a costume or accessories you will have a variety to check on.

This place has the worst customer service. I’ve been forced to use this place to rent Santa suits for years and I strongly urge anyone to look else where. I lost the hat to the Suit one year and they tried to charge me $800 for the entire Suit stating that the whole Suit was worthless without the hat because the velvet they use to make the new hat wont match properly. This year I got hung up at the grocery store and traffic and called ahead to tell them I was running late. Said I’d pay someone $60 to wait 15 mins for me and the manager refused and refused to ask any of his employees if they would help me. So in the spirit of Xmas and giving this place doesn’t care about anything but themselves. Granted i should have given myself more time but I own my own business and I wait for people all the time past closing hours to help them out. These are just not very good people and supporting them in any way does not align you with good people. Merry Xmas KC Costume.

Outdated costumes. It’s much more of a theatrical costume store than anything else. They don’t have a huge selection. I went looking for a pirate costume which I was told on the phone they had a good selection from. It was disappointing but I’m giving them 2 stars because they were super nice. I just wish I could have gotten what I went for and not wasted a trip. It was also very out of the way and pretty crowded inside.

I was disappointed in the prices of the rentals. We ended up buying a costume online for half what they wanted for a one-day rental. The items to buy are better. They have a wide variety and decently priced. I'm surprised they don't have any shoes though.

They are so professional, wonderful staff, they come out of the front office just to answer questions. In the navy we say. Bravo Zulu a job well done. Thank you for making it special.