Metro Imaging, St Louis, USA, April 2024

Company Description

Metro Imaging is a full-service imaging center that has been at the forefront of healthcare in the greater St. Louis area for over 20 years.

Review & Rating

Friendly, prompt service. I Went on a Monday for an xray. No appointment needed. It was a slow day, so after registering, i waited less than 10 min.

I was not happy with how I was treated here. They could have handled the situation better. There was an inconsiderate woman who talked to me disrespectfully , so like one of the other reviews says; I too greatly value customer service and there are other places to go.

Front desk person was very rude. This was our first time trying Metro Imaging and it will be our last. There are other choices out there and customer service means a great deal to me. There are always two ways to say the same thing.

They had me sign an agreement with my credit card info on file that once insurance paid they'd call and set up an arrangement for payment. Turns out they took the entire balance off my card with no warning, no phone call, nothing. Since this was 1st posted I got an email to contact the billing office, I got a full refund and a payment plan. Very impressed!

I don't know what these 1-star reviews are about. I would give a 10 star rating if I could. I brought my daughter in for an ultrasound and unfortunately she is autistic and ended up having an anxiety related meltdown. We had to wait outside in the hall so she could calm down. The sweet lady at the desk came and got us when it was her turn and actually got her in a little early. Everyone was very understanding and helpful. I am very grateful, thank you!!