Baylor College of Medicine
#45 in Houston
Medicine, Beauty & Health Care
- One Baylor Plaza, Houston, Texas 77030
Company Description
Baylor College of Medicine is a health sciences university that creates knowledge and applies science and discoveries to further education, healthcare and community service locally and globally.
Review & Rating
I’m very pleased with the customer service, Paula helped us to get a referral promptly . Thank you!
Billing crooks. Can't communicate effectively with insurance. Bills you incorrectly. Takes your money and does whatever they want with it. If you have a remaining balance, they will take the money that is rightfully yours after an EOB adjustment and pay your remaining balance with it. Physicians have not been caring or competent. (One even held my appointment back because they had an impromptu news interview. Tells me that she cares more about their TV appearance.) My relationship as a patient has now been forfeit. I will be going elsewhere for my care.
Horrid place to get medical procedures done. I went to the urology department at 7200 Cambridge St. for an appointment with a doctor about the urology issues I had been having, which was useless because the doctor couldn't give me a diagnosis without more tests, which could have been scheduled first in the first place! That's only the beginning of the incompetency and redundancy of the BCM system. I went back for the tests and then waited two hours after my last test for the results, which I had been promised same-day. I finally asked the front desk and the doctor saw me, saying the staff had forgotten to notify him that my tests were done. Great. I then was told I needed to schedule another test for my kidneys and a follow up doctor's visit. I go downstairs to the Radiology department and ask to schedule the appointment. The receptionist says I have to wait for the scheduling person. This is ridiculous- why split up those jobs? Finally, I walk out to pay for parking and see an employee "assisting" people at the ticketing/parking machine. I don't know why BCM is paying someone to do a job that's already been automated. Such a waste.
Our daughter has received fantastic treatment through Baylor at Texas Children's Hospital. Genetics helped us to diagnose the rare disease in our daughter, something we never thought we would find. We have seen Baylor physicians in neurology, gynecology, gastroenterology, genetics, ophthalmology, and otorhinolaryngology (ENT). Each specialist has been knowledgeable, respectful, and has treated our child with care and dignity.
I had my tummy tuck done with one of the residents and she was awesome...she did a great job 😉
Great experience with the staff.
Very dishonest billing practices. Was told $0 out of pocket for the procedure. Received three separate bills totaling $1,600.
With all due respect you are not including some of the Notable Alumni. I would like to mention three that for some unexplained reason are not included : George P. Noon, well known by all of you, there is no need to mention all his qualities , in my humble opinion he is a high class of human being, one of the best surgeons that have ever practiced in Houston, a researcher, etc etc......The other two that should be included in your list are Dr. Richard Wallace and Dr. David Griffith, both Professors of Medicine at the University of Texas in Tyler. They are widely recognized as experts in Mycobacterial Diseases. You will not find in this country and probably the world researchers of the same caliber , particularly in Non- Tuberculous Mycobacterial Diseases . They deserve to be recognized as Baylor Notable Alumni. JOSE LOZANO, M.D.
Was referred by my doctor, they called me left voicemail, when i called back they couldnt find me in their system. Customer service is just the WORST. I was told i would get called back same day by a supervisor, noone called back. I called them back and same person picked up still couldnt find me in their system. Just over all bad experience. Wouldn’t recommend anyone to go here, as you can see the rest of the 1 star reviews other people left. You guys just suck. Improve your system and also customer service skills.
If I could give this place 0 stars, I would!!!!! Dr Smaglo is the worst doctor I have ever come across. These people are supposed to care about your wellness and show some compassion and sympathy. My mother needed a biopsy for stage four pancreatic cancer before they could help her in anyway. So we tried to get the biopsy done and the paperwork he and his nurse, carol, gave us to call, was in fact WRONG paperwork. The precious time me and my mother do not have.. for an entire month straight back and forth with these people and no one could help us! Come to find out, he could have had her admitted to the ER AND HAD THE BIOPSY done sooner but dr Smaglo never informed us of any other places we could go to have this done so we could start treatment ASAP. He just kept telling me to call “dr argawal on the paperwork” I had called this place more than ten times and they told me that he doesn’t even perform these type of biopsies. I’m no doctor and I could tell you she was already past stage one and two and needed immediate treatment. They had cat scans pet scans mris several other tests to show how sick she is and she needed some help and they refused to help us. I called up there every day in the month of June and went up there personally to talk to his nurse carol about the biopsy not being able to be completed and tried to get more information of where else we could go but all carol did was re highlight and circle the referral to get the biopsy done and did not give me alternatives of where to go or anything. It makes me sick to my stomach that I even tried to continue to work with these people, I knew something was wrong when week by week went by and no one could return any of my phone calls. The wait on the telephone lines are a joke in itself!!! I’m only leaving this review so I can hopefully help someone else who has someone who is really ill even think about using this place- DO NOT DO IT. Please go somewhere else. I am disgusted with the expiernece I received with the receptionists at the front, to the doctor I visited, dr Smaglo and carol, to anyone on telephone lines when I called. Please, if you are Ill or know anyone who wants to use this place or is even thinking about it, do not do it. They will kill you!!!! Makes me want to throw up the way they treat their patients. My mother does not take pain medication and Dr Smaglo prescribed her 2mg Dilaudid and told her to take one every two hours for pain. She took one and could not even stay awake. All he cared about was to dope her up and kill her. -Michelle Scott
Dr Lydia Sharp is absolutely useless, she is has no compassion for the patients. She will not do anything to help you. Furthermore, she will tell you that there are “no known cures to help with your situation “ over and over. She is by far the worst medicinal experience I’ve ever had, please do yourself a favor and steer clear from Baylor and more importantly Dr Sharp. She will do absolutely nothing for you. I assure you, if I could give this practice 0 stars I would, however this particular site only allows a 1 Star which is extremely high for this practice and so called Doctor.
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