SuperCare Health

Lyle Derby

UK

1

2 days ago

Lousiest medical supply company on the west coast. Can’t take orders correctly, even when it is the same thing year in and out. Can’t get supplies to you on time. These people hire unqualified personnel to man their phone banks. Managers are nonexistent and they NEVER call you back. The State of California should strip them of their contracts.

Rick capelli

UK

5

2 days ago

Called this morning when my wife’s oxygen machine quit working and the poor guy working on-call this weekend made sure he fit me in even though it was a 2 hour drive to my house. He was the nicest guy and very polite. Thanks Louie for driving all the way from Riverside.

Miah Hossain

UK

1

2 days ago

It’s a wrong address. They didn’t update their address. Their management & administration is unbelievable worse.

landon spicer

UK

1

2 days ago

I'm not sure how they got a license. When they bought the company my sons medical supplies once came from, service went down dramatically. Doctors say they hear a lot of complaints and I implore everyone to realize this isn't a toy company; this is a company that provides medical equipment. They don't get orders right. They change the rules as they see fit, and what's convenient to them messing up at the time and just all around don't seem to know what they are doing. My son has medical needs, this is a matter of life, and they don't seem to care when they send the wrong equipment and then say we need a new prescription even though the original prescription was for the right equipment. I personally think it's fraud of some sort. If you can avoid this company, please do at all cost.

Deborah James-Edmonds

UK

1

2 days ago

I am FORCED to continue to do business with this company because my Mom initiated contact. She is now 95. She has emphysema and COPD and on constant oxygen. Delivery of oxygen is great! However, she has a nebulizer treatment 3 times a day. SuperCareHealth CAN NOT GET IT TOGETHER as to request a new authorization before the expiration date (3 MONTH INTERVALS)! They wait for me to call and place an order (which means I need the medicine ASAP) only to be informed that I must wait for the prescription to be renewed....an additional 3-7 day process because they fax and wait-no followup if there is no response! There is no system in place for renewing prescriptions in a timely manner!?Meanwhile, the patient goes without her medication! I AM SO DONE WITH THEM!

Yes Its Me

UK

1

2 days ago

This company needs to be shut down they never get the supplies right even though they have the list and then they put the blame on the warehouse. No one in any of the departments has any knowledge about what they are providing and what they are billing. Just recently my mother recieved a bill when she has 2 insurances they could easily bill both. Then they are sending her a bill for a machine we no longer use or have. I can't with these people. They are not super at all if it wasnt for the RT with the initial Y. OMG we would never have correct supplies. This girl goes over and beyond what she is supposed to do in ordered for my mother to get everything she needs to survive. But this company is the worst. IF YOU CAN AVOID THIS COMPANY LIKE A PLAGUE DONT DONT JOIN THIS FAKE RUDE UNPROFESSIONAL SPECTACLE OF A BUSINESS. FOR THOSE OF YOU THAT DONT HAVE A CHOICE BE PREPARED TO HAVE YOUR SUPPLIES MEDS AND EVERYTHING ELSE MESSED UP MONTHLY. DO NOT BE FOOLED BY THE REPS THEY SEND TO YOUR HOME IN THEIR STUPID CARE VEHICLES AND DONT BOTHER LETTING THEM KNOW EVERYTHING YOU NEED FOR YOUR LOVE ONES FOR THAT FIRST TIME THEY COME TO YOUR HOME. BECAUSE YOU WILL HAVE TO CORRECT THEM AND TELL THEM EVERY MONTH THAT THEY PROVIDE THEIR POOR SERVICE FOR YOU. THEY WILL NEVER GET IT RIGHT NOR WILL THEY CARE. THIS COMPANY IS A CLEAR REFLECTION OF THE PERSON(S) WHO OWNS IT AND SO ARE THE PEOPLE WHO WORK THERE MINUS RT Y

Ron Thomas

UK

1

2 days ago

After dealing with this business for weeks on the phone I can truly say they are at best INEPT. They didn’t follow up with my Doctor to clarify an order. I had to coordinate everything. They are rude and difficult. They seem to have a customer as enemy culture. They didn’t call me back because they said the number they called was not in service. They had an incorrect number. I told four different people my correct number and they STILL kept calling the wrong number. I need oxygen. They are idiots and the people who answer their phones obviously HATE their jobs and the customers have to suffer. I CALLED CALIFORNIA MANGAGED CARE & let them know. I also called the insurance company.

Roderic Reiswig

UK

1

2 days ago

If I could give them a zero I would. They really need to drop the words super and care from their name. They are neither super nor do they care! Completely incompetent