Noida, India
Visit Website
Sydney, Australia
USA
Denver, USA
Dallas, UAE
Portland, USA
Montreal, Canada
USA
USA
San Francisco, USA
Dallas, USA
Sales dialers focus on outbound calling and contact/lead management, whereas call centre software, though it may include dialer functionality, has a bigger focus on inbound call routeing and may have features around support tickets or customer satisfaction surveys. Automatic dialers, which includes software and hardware components, are a type of sales acceleration technology. These software replace the manual dialling of phone numbers for the sake of efficiency and accuracy and are operated by the salespeople making the calls.
Features:-
- Calls can be dialled on single, double and triple lines simultaneously.
- Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
- Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Benefits:-
- It can intelligently assign calls to available agents.
- This technology can help to blend calls in a call centre which deals with both outbound sales and inbound customer service.
- It helps to improve the efficiency of each agent working in a team.