Austin Direct Auto Sales
#93 in USA
#33 in Austin
Auto Dealers
- 13038 N HWY 183, Austin, TX 78750
Company Description
We strive to provide our customers with the best customer service possible. We want to give the best customer service possible and are willing to go that extra mile to find a car that is perfect for you.
Review & Rating
My family and I visited the place a few days ago and we felt very welcome. They definitely make customer service top priority!! Matt and staff, thank you!!
Honest people Check what your buying anyways
I recently purchased a Dodge Nitro 4wd, RT. It had all the options i was looking for. After driving a bit the passenger airbag light came on. Matt saif they will fix it when i bring it in for thesecond pssenger window, behind driver's seat and regulator. They have yhem on order. Matt answered all my questions and the buying process was seamless. Great guys there. But less than a wrek lster, the check engine light came on. Everything froze up. Matt has refused to make good sying it was running when i took. Very shoddy dealership. I'm now screwed and making payments on a vehicle i don't even have. I would not recommend buying from this dealer unless you enjoy being screwed like i wad. A senior citizen with a disability.
Saw the car on USAA, walked in and they handed me the keys. Drove it. Came back and bought it. 30 min deal, easy and no problems. They honored the USAA sale price no problem. For anyone complaining about customer service.... yea, they were laid back and didn’t seem to be overly concerned... however... anyone who wants a salesperson to follow them around and pay them a lot of “attention” clearly has zero experience buying used cars. That’s called “high pressure”. This place had zero pressure, I want to interact with sales people as minimally as possible. A+
PLEASE DO NOT BUY A CAR HERE. They told me nothing was wrong with the vehicle before I bought it. As soon as I drove it off the lot and the check engine light turned on. The vehicle turned OFF while me and my pregnant wife were on the way home from the dealership. Luckily enough I turned the hazards on before we got ourselfs hit. I took the car to a mechanic the next day and they said the timing chain was completely broken and it has been for awhile. The repair cost 1000$ and the dealership refuses to pay for something that they knew was broken and claim there was an inspection. Which was done 7 months ago. These guys are complete scammers. I am currently speaking with my lawyer to take these guys to court.
I had a good experience easy to communicate they even picked me up from the airport
Just bought a car here yesterday and not 30 minutes down the road the check engine light came on. Had to take it to the shop and spend an additional $500 to get the car fixed. We are pretty sure this dealership cleared out the engine code so we couldn't see it when buying. I love the car and customer service but GET CHECKED BY A MECHANIC FIRST.
Incredible service and low-pressure, knowledgeable, friendly sales and staff...
My family and I recently bought a car from them, they have a great selection. And the staff were really friendly, no pressure at all. Thank you Matt and staff.
The staff was super friendly and made my car buying experience quick and easy! The car and price perfectly matched my needs. Thank you Matt.
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