Bob Bell Kia

Lia Thibodaux

UK

5

2 days ago

Super helpful staff! Enjoyed my experience!

chief henderson

UK

4

2 days ago

I required an oil change and this establishment is the closest to my domicile so i took a chance. I was pleasantly surprised with the staff. I didnt feel rushed or just like some number. Theres ample space for several cars to be worked on simultaneously and the amount of time that was predicted for services was 10 minutes less with the addition of a tire rotation. I did some work while i waited. They have a kuerig, tea and bottled water set up along with some snacks (i choose the granola bars). The wifi was quick but in truth i didnt see any heavy lap top users other than me at the time. My vehicle was not washed or vacuumed, but that may be a east coast versus west coast (in san diego & Sacramento this was part of the service) difference. No military discount either, but again this could be the delta between coasts. OVERALL i believe i may have found my new KIA shop for MAINTENANCE needs, going forward. I am a transplant from elsewhere so having a reliable service is EXTREMELY important to me.

Jesse Lee Mosley

UK

5

2 days ago

Great Service department, ample sales staff lots of new cars to choose from.

Megan Nicole

UK

5

2 days ago

Megan Nicole

Adrianne Kraft

UK

1

2 days ago

Made an appointment for new tires and when I arrived the mechanic told me that they did not have the correct ones in stock. They did not communicate that to me beforehand so that I did not drive all the way up there even though they knew when I was coming, why I was coming, and what kind of car I had. After much resistance they were able to find the correct ones that day. I bought and had the tires put on by them and had to return the next day to get one replaced as it was faulty. A few months later I get a flat and go to get it fixed and I am without my wheel locks. The mechanic (from another establishment) had to charge me extra to break the wheel and I had to return yet again to Bob Bell to receive my wheel lock key (which they lost since they were the last ones to work on my wheels) or have all of them broken. They would not give me new wheel locks free of charge even though they caused the mishap. A horrible experience every time I've had to deal with them.

Belle Arie

UK

5

2 days ago

I went in without knowing what to expect only to leave with a 2018 rogue sport !!! Everyone was so nice and accommodating and I even traded up special thanks to Calvin on a job well done ! I recommend this place to everyone !!!

Kathy Kerchner

UK

5

2 days ago

I went in for a factory recall. They found 2 other recalls for my car. It was supposed to take about 2 hours. It only took 1 hour. Very pleased with their speed and service.

Elizabeth Ziskind

UK

5

2 days ago

Everyone was so pleasant! My car had been broken into and the thief took my lugnut key. They quoted me a price and were able to take me right away to get that changed out. It ended up being less than the quote AND they swept all the broken glass up for me as a courtesy...I didn't even ask them to do that. Very wonderful experience after having bad luck which helped me to feel better about the whole situation.

Vanessa McCoy

UK

5

2 days ago

I was very happy with the service. From the greeting to the service everyone was polite and professional.

Sharon Smith

UK

3

2 days ago

It was my first time there. Making the appt. for a factory recall, I couldn't get anyone to call me back to answer questions. Had a hard time figuring out where the service department was. Had to ask two people for directions. Signage is very sparse. I was told I could get a free rental and that someone would come get me from the waiting area, but no one ever did. So I sat there the whole time. They told me my car was done and then it took them 40 minutes to bring my car around so I could leave. On the up side, they didn't try to hard sell any of their suggested maintenance/repairs and everyone was very courteous and nice. Despite that last part, which I hold in very high regard these days, I probably won't be back.