Jim Ellis Maserati

Arlene Large

UK

1

2 days ago

Terrible customer service. Never have received a call back from Service Manager after 7 messages have been left. After 8 weeks, finally picking up my boss' (Zack) Maserati today (Wednesday). It was ready Monday, but again, no call saying it was ready.

Jampana Raju

UK

5

2 days ago

Jamal Diamond and others in the Service department are extremely helpful, got my car back at the promised time and also the price for the service was the same what was discussed upfront. Great dealership and staff right from Lorenzo Smith the Sales Manager to everyone one at the dealership. Great experience with Jamal in Service he took care of everything as promised.

Brent Messerschmidt

UK

5

2 days ago

So my HVAC vent actuator jammed on my Maserati, these guys at 3pm on a Tuesday fit me in to fix it without so much as a prior phonecall. Just drove right up. I had a client to pick up at 4 and said I needed it done by then. They had me in and out in 20 minutes, with my actuator unjammed and the new software uploaded to prevent the problem from reoccurring. This type of service is unheard of in the auto industry. I'll probably never buy another car besides a Maserati or Ferrari, and a large part of it is bc of the quality of the entire experience, from the purchase all the way through the entire ownership experience. All cars break, and that is when you find out what type of car COMPANY you gave your money to. Kudos to everyone in the service department here. They took the time to listen to my story and understood the urgency of the situation, and took my keys and had it otw to the service bay before I touched a document.

Elizabeth Aring-Shanklin

UK

5

2 days ago

Always great service! Tony was fantastic and took care of us.

Jason Blurton

UK

5

2 days ago

The service department was very helpful.

S. HeLena Talley

UK

5

2 days ago

Mr. I'vey was awesome! Such a pleasant spirited Salesman!!!

Shaun Seale

UK

5

2 days ago

One of the best dealerships I have purchased a vehicle from. Michael was great to work with and everyone Lorenzo was bearing gifts. My new '18 Giulia QV is an amazing car. Thank you for all the help with service.

Steve Pastor

UK

5

2 days ago

Gavin is very knowledgeable and helpful. Great experience.

Marnita Lemons

UK

1

2 days ago

I've never purchased a car from this location but I did use the service department. The Maserati service department really sucks. I expected for 5 star customer service but didn't get anything near that. I may have expected too much because I own a Mercedes and the Mercedes dealerships are top notch. I was thinking the Maserati dealership would have been above and beyond the Mercedes dealership. While I was reaching out to speak with a service member representative, I was transferred to Kia which they answered but it took a very long time to speak with someone in the Maserati service department. After finally getting in touch with someone,they told me it was going take multiple hours to diagnose a dead battery. It took over 20 hours to get the same diagnosis I already had expressed to them. On top of that, once I presented to pick my car up there was no one there to greet me and my husband for the first 20 minutes. After someone finally appeared, they never said hello and it took another 20 minutes to find the keys to my car. They had my keys under the wrong name the entire time even though I had already told them that wasn't my last name 3 times. After receiving my car, the carpet was dirty and my car doesn't even drive the same. Everything about the service department seemed doubtful. I would never want to take my car back to be serviced nor would I recommend that anyone else use them. Jim Ellis should only specialize in low end cars.

Will holmes

UK

5

2 days ago

Outstanding customer service, very knowledgeable mechanics and super friendly service. Jim Ellis Maserati will be my go to dealership from now own!!!!!!