Company Description
Welcome to the Maserati of Austin website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Maserati car, truck, or SUV you will find it here. We have helped many customers from Austin, San Antonio, Houston, Plano, Dallas, Lakeway, Steiner Ranch, West Lake Hills, Lake Austin, Northwest Hills, Georgetown, Downtown, Bee Cave, Cedar Park and Leander find the Maserati of their dreams!
Review & Rating
My first service experience at Maserati of Austin was poor with 1 out of 7 warranty items addressed or repaired correctly. I contacted Maserati USA and was directed to Barratt in San Antonio. A year later I was told the service department is under new management and I attempted to set schedule another service appointment for basic maintenance. After leaving a message with no return call, I called back the next day and was greeted by an incoherent individual that confirmed he did receive my voicemail but didn’t have time to call me back. Needless to say, I will not be returning to Maserati of Austin or any of the affiliated dealerships under the Hi Tech family of dealerships. Despite living in Austin, I will be making the drive to San Antonio for service.
I dropped my car off on June 6th 2018, I received an email yesterday from parts and service manager yesterday saying it was ready for pick up. But through out the almost two weeks they had my car I was never updated on my car. I was told by the service advisor he would call me and get back with me end of business day about my car twice. He did manage to call 1 time and never followed up the following Monday about the car. Then when I get the final bill it was twice as what I was quoted. Now trust me I understand it is a foreign car, but give the courtesy of updating the customer. I too have worked in a car dealership environment and I know that the customer greatly appreciates updates especially if it comes to vehicle taking longer and costs. When I called the 4th time the receptionist asked if I had a loaner car in the meantime I told her I wasn't even offered a loaner car, and that the service advisor had told me they would drive the car back to me at my house. But that wasn't the case at all. I never got my calls returned that I left messages for not even the ones the receptionist left either. I was supposed to purchase extended warranty from this dealership but that was never brought up again upon me picking up the car nor did anyone from the service dept come out and say at least sorry it took so long for the repairs. So I know I will be taking my car elsewhere in Dallas for further maintenance and care and for my extended warranty. This place has no class at all, especially for being a high end car dealership.
Angelina Ridge ( Maserati Specialist) is the most professional and helpful sales people I have ever met. She goes above and beyond to make each customer experience exceptional. She has been at this location since they opened in 2009 and is extremely knowledgeable about the products. I would definitely recommend asking for her when you come in to see these beautiful cars. Maserati of Austin is a cutting edge luxury dealership. Service and Reception also go the extra mile in making your experience at the dealership enjoyable!
I bought my Maserati from this dealer. Their responsiveness and service was less than average for any car and I will attempt to avoid using them in the future. Their website was inoperative for making a service appointment. I called the number listed (November 6, 9:00 AM and was routed to voice mail. Left a message. My call was returned on November 7 around 3:00 PM. I went over the issues with the representative (needed my 2 year service and an alignment). I made an appointment for 11/12 at 9:00 AM. I arrived on time, the rep that I spoke with did not seem to have any documentation on the services required so I went over them again. They did provide a loaner car pursuant to the car purchase agreement. The rep explained that the alignment would be $599. Pretty high in my view but most things for this car are high. They indicated they would call me when the repairs were complete. I did not hear anything from them that day. The next day I got a call from the rep about 10:00 AM. He told me he was at the Porsche dealer and not with the car (not sure why he told me this but...) He said the car needed 2 new tires on the front. The alignment had only been out for a week, so I was a little surprised as the car only has 16k miles on it. He told me they only typically last 15-20k miles. Surprising since they come with a 60k mileage rating. I did not have them replaced. I did not hear back from them until about 3:00 PM 11/14 indicating the car was ready. The bill for the 2 year service and the alignment was more than $2500. $1800 for the 2 year service and $600 for the alignment, plus taxes etc. My 1 year service was $500 I was under the impression that the 2 year service was going to be $1000 (because that was what I was told after the first service). I contacted the rep regarding the price difference and he informed me that nothing they do from a service perspective is less than $750 blahblahblah. So, the dealer I originally purchased from changed ownership. To be fair, I should have asked them the price so shame on me. Although there is a long list of "services" they include for the nearly $2k. I get that it is a high end car but nothing in what they did justifies the price. The organizations responsiveness, scheduling, timeliness were all below par. The only thing above average was the price. I was back and forth between 1 and 2 stars. The people were pleasant so I made it 2. No reason to use this company if you can avoid it.
Every negative stereotype of a car dealer is true here. Maserati of Austin and Audi NORTH Austin delivered an awful experience in every way. We own two Audi’s already and found a third, a used Audi at Maserati of Austin (which appears to be very closely connected to Audi NORTH Austin), that we purchased this week. Won’t go through all the sordid details but suffice to say we do NOT recommend either the Maserati or Audi NORTH Austin dealerships/service departments. On the other hand, Audi SOUTH Austin has been great to work with. Will only be working with and through them from now on.
Beautiful cars..great service...nice people.
Not sure if I am ready to give them a full rating yet, but I called early in the week and asked when would be good day to look at my car. They said Friday. I dropped it off at 8:45 Friday morning. Here we are at 5pm, they haven't looked at it yet. Said it will be Monday. Well that's fine, but I let them choose the date and time.
Angelina Ridge was the best sales professional to buy a car from!
Purchased a vehicle June 8, 2018. Super easy to work with... actually enjoyed the process. Angelina Ridge worked with me. She's very professional. No pressure or gamesmanship.
Bought a Maserati Levante last year, already had to take it in twice for making strange noises. I’ve told them that we have to drive for 8 hours to take it in & they couldn’t care less. I’ve spoken to manager, sales people, service advisor & nothing. This beautiful $80,000+ high end SUV is still making the noises because it’s getting mediocre service :( so glad I leased it. Will never buy a car from them.
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