Nalley Automotives, Atlanta, USA, May 2024

Company Description

If you need assistance in choosing a new car, obtaining auto financing, purchasing auto parts or vehicle service, repair and maintenance questions, our friendly and knowledgeable staff will get your questions answered with a smile.

Review & Rating

I had to go through a lot to get a refund on my GAP insurance that the dealership was responsible for refunding me for a previous purchase 4 years ago as i traded for a new automobile. Finance was lacking in follow-up. It was disurbing the lengths I had to follow just for an update. It was utterly disturbing to be able to track and provide every call with the times that i tried to communicate with them. Additionally, insulting being told that it was end of month and then mid month! Can you call back! I was even told that my scanned documents could not be opened. When i advised that i faxed as well as emailed it, i was told they don't have access to the faxed documents. But, the fax number was on the business card that was provided. This purchase was my upgrade purchase. This review was my experience dealing with finance after my purchase 4 months later and does not reflect my treatment during my purchase. It was flawless when i purchased. I just wanted to document my experience on this occasion.

Service Dept needs some customer relations assistance. Writers do not come out to greet you. Writers do not call you bk when you have called them. Not a positive experience. More than one time

Good snacks available for free while they replace your deathtrap takata airbags, but don't try to shop while you wait their sales people will not humor you.

I love going to nalley!! They have nice and helpful staff! I appreciate them

Nice facility. Good service department, but not super efficient. Bought a car there and turned in one lease. Normal car dealership - people are selling and have little to no clue about what or how to sell. Managers are good though.