On The Route Bicycles

Laura Nagle

UK

5

2 days ago

This is the only place I bring my bike, it's close by, they are fast and super friendly. When I picked up my bike from getting a tune up (which was amazing) the front tire was flat. They replaced the tube for free for me.

Mark Michuda

UK

5

2 days ago

I only come here because their experience and high quality!!!

Warren Baskin

UK

5

2 days ago

On The Route has a knowledgeable and friendly staff. They have excellent mechanics I will definitely buy another road bike from them.

Constantine Anton

UK

5

2 days ago

Excellent servicing. If your bike uses Campagnolo drivetrains or components this has to be your place. Their mechanic is EXCEPTIONAL. I seriously can’t say this enough. All services come with a thirty day warranty too which is great if you do long rides or competition. You get two tune ups for the price of one. As for supplies, they have decent selection from what I have seen. Can’t speak to prices as I don’t make many supply purchases here.

Paulina Bojórquez

UK

5

2 days ago

These guys are awesome. I was in town only for a few days, I contacted them on Facebook prior to my arrival and they were very quick to respond. They hooked me up with a road bike and provided useful advice on where to ride while I was at Chicago. I was able to find everything I needed in their shop and it was overall a superb customer service experience. Thank you On the Route bicycles for going above and beyond! Hope to visit again next time I'm in town.

Joanne McSweeney

UK

5

2 days ago

Ha thanks for askin google how my experience was. It is always 5 stars for me. Then again I do own this bike shop.

Tom Harper

UK

5

2 days ago

Great service - morning go to bike shop - supports my year round biking habit!

tankgirlriot .

UK

5

2 days ago

I cannot sing their praises enough. The owner answered my Facebook message with care amd was prompt in doing so. The gentleman that helped me was more than awesome and answered every question i had. Got the pleasure of meeting the owner when she came in. The two of them sent me ou with the perfect bike for city riding and a helmet for a great price. If you're looking for a bike shop, and want to feel like you're more than a transaction, this is certainly the place to go!

E Vil

UK

1

2 days ago

P.s. the below owner response is a lie. I was never given any advice over which seat would be appropriate. If Joanne wishes to set things right I would gladly watch or listen to the materials she has that determine my questions were answered. Time and date for when to meet and I will be taking video of the meeting and of the recording she took with out my permission. There is not an expectation of privacy in the store so my documentation should be of no regards if on the level... Terrible service. I had specific questions that were not answered. They were instead condescending and implied I could not afford products there. As a POC that has experienced similar behavior while looking at condos, I knew that this was not a place I wanted to give my money to. Being active in the community I asked around and found out they are consistently this rude. This place does not deserve my nor your business. I walked down the block to Heritage. While Heritage had a smaller selection and not what I needed, they did treat me with respect, listened to my questions, and gave thoughtful suggestions for my needs.

Marianne King

UK

5

2 days ago

This bike rental place is just brilliant. Excellent staff, friendly and knowledgeable, and the best looking and comfortable bikes around. Reserved our bikes online and got 20% off on the daily rental rate. Very impressed with the whole ride - nothing too much trouble and everyone was very happy after the ride across the Golden Gate Bridge to Sausalito, which had amazing views and beautiful nature! I would highly recommend this company.