Ben White Automotive Service Center

Sven Teel

UK

5

2 days ago

Excellent, timely, and affordable work 👌 Gary and the rest of the team will treat you right and have you back on the road in no time.

Hank Cravey

UK

5

2 days ago

Knowledgeable and Diligent Gary is the manager and he is a good communicator, no surprises. Has a concern for safety. My 2001 2500 HD has a lot of miles. During a routine oil change the mechanic inspected the front end and noticed the wheels were about to fall off, literally. I went to see the issue and sure enough the ball joints were completely loose and clearly needed replacement. A full rebuild of the front end was an excellent choice since this truck is still awesome, but its a job that really requires attention to detail to get everything attached correctly and fully aligned. Once I had the tires rotated and balanced, this vehicle is driving perfectly, like it 5,000 miles instead 185,000. Thank you Gary I will be back and continue to recommend you and Ben White automotive.

Andrew Newton

UK

5

2 days ago

These guys are the BEST!! I was having issues with my '05 Ford Explorer that I bought back in November and first took it to Covert Ford where I purchased it. After a week and a half of waiting, Covert Ford gave me the diagnosis and an absurd estimate. I called Ben White Auto, and talked with Gary, and let me tell you, Gary is the freakin' man! He gave me an initial quote over the phone based on the estimate I received from Covert, and could beat that by $500. I had the vehicle towed to Gary late on Friday afternoon, he told me that they will get to work on it today, but have an estimate on Monday after they have some more time to look at it. He called me Monday around noon, and he gave me a completely different diagnosis and estimate that was $1300 less that what Covert gave me and said that he would have it ready to go on Tuesday for me. I went and picked up my Explorer and it's running better than it has the entire time I've had it. Gary and everyone at Ben White were honest, respectful, and will work on your vehicle as they would with their own. I can't thank these guys enough for the valuable information and service that was provided to me. I will always take any vehicle that I have to Gary and they guys over at Ben White Automotive!

davren montgomery

UK

5

2 days ago

This place is great and got my car fixed quickly! He explained what the issue was and got me back on the road the same day. If you're having car issues I recommend coming here.

Herman Massad

UK

5

2 days ago

I have found the most dependable and trustworthy mechanics in South Austin. Ben White Automotive is my recommendation to anyone that needs automotive work. I broke down on South Congress in the middle of rush hour yesterday. My car was towed to the Ben White location where Manager Gary Anders stayed late to take my information and he even gave me a ride to my house! By the next morning I received my first update (dead battery) and later that day a bad alternator and belt. All of this was covered by my extended warranty. In less than 24 hours, I was picking up my repaired vehicle. I'm a very happy customer. I highly recommend this shop!!!

Sanver G.

UK

5

2 days ago

Excellent job today!!! If you need cheap and honest repair shop, this is it!!! Today, i had a problem when i was in airport, my serpentine belt broke coz of something else which i dont know. I called this shop, and ask that if they can do it during the day or not. He told me that, they can do it asap! we went the shop with the insurace's towing truck. I went to the lunch and came back, 30 min later, he told me if i need to start my car's engine or not! i was shocked! i paid about half of what the others say! definitely best in town!

Deanna Pastel

UK

5

2 days ago

Just left this shop, and am amazed with the service I got. Originating from Cleveand, OH seven years ago, I find it hard to locate a trustworthy and honest mechanic in Austin, and when I do have lost them all to new condos being built or moving out of the city. Took a chance on this place, after calling around to some other recommended shops- all claiming it would be 65-150$ just to put my car up on a rack to examine what was going on in my steering column. These guys took care of me and had me out in an hour. No BS kinda shop, with people who have morals and are honest about what they do and how to handle situations for repair. So glad that I went here this morning and highly recommend these guys to anyone out there still searching for a new mechanic.

John Slayton

UK

5

2 days ago

Took my focus to this place because It needed a new oil cooler. Needless to say, they had me back on the rode within one day. Great honest work. Would recommend to anyone.. Gary knows how to get things done.

John Rea

UK

5

2 days ago

I had a great experience from start to finish. They replaced my starter quickly (same day), and at a fair price. I would recommend Gary and his team to anyone.

Andrew Newton

UK

5

2 days ago

Okay, so this review is long overdue, and this is the second time I'm reviewing Ben White Auto since Gary and the guys over there are the best and people deserve to know the type of quality work that they do. I had previously taken my car to Ben White Auto after Covert Ford had given me the run around and Gary took care of me (see previous review of my name, Andrew Newton). After that time, Gary told me that I would need to get my timing chain replaced in the next few months as it was worn out and could cause additional problems. It happened to be that my timing chain assembly was covered under my extended warranty, and I was going on vacation to Mexico. So, I arranged to drop the car off with Gary before I left. He contacted me while in Mexico to update me, and he went to battle with the warranty company on my behalf to get as much covered as possible on my vehicle. He got the entire timing chain assembly as well as upper ball joints and control arms replaced cause they noticed those were bad and they were covered by the warranty as well. He managed to get the warranty company to cough up about $3,000 in repairs and over the course of 2 months, Ben White Auto saved me over $4,000 in repairs on my car!! That's money in my pocket and I've been driving the car for about 2 months now with no issues, it runs better than ever, and I've put about 2,000 miles on it at least. Can't thank the Gary and the guys at Ben White Auto enough. They go above and beyond and really treat you like family. Now I call Gary any time I have questions on my car or anything and he's always willing to give me his thoughts and help out in anyway he can. I'll always go to Ben White Auto for anything on my car!

Erik Daniel

UK

5

2 days ago

I have always had a great experience taking my car to this shop. They have been quick, honest, cost-effective, and haven't tried to up-sell me on maintenance my car didn't need at the time. They were even very enthusiastic and knowledgeable when offering me advice on a new car purchase. They are now my go-to for automotive care.