Durable Medical Supply, Inc.
#83 in Atlanta
Hire
- 720 Glynn Street N Suite D-1, Fayetteville, GA 30214
Company Description
Durable Medical Supply, Inc. is a leader in the community and strives to serve its patients’ needs as if the patient were a member of our own family. We understand when you request our goods or services it is usually due to an illness or injury beyond your control. Therefore, our goal is to serve you safely, efficiently and with compassion.
Review & Rating
Great people to work with! Truly family oriented...
The lady that answers the phone clearly does not want to be there. Very unfriendly and acts as if you are burdening her with questions. I thought my mom was crazy when she said the lady on the phone is rude, but she is right. We use to get our chair serviced at power wheelchair services in Atlanta. After going to the Atlanta location, I realized that they were closed. I was confused because the website says Atlanta and the phone number on the site still works. I called them to see if they had moved and to get an exact address only to get a soft and dry response. I decided to find another place. Great customer service should be given over the phone as well no matter what the potential customer is asking.
DO NOT DO BUSINESS WITH THIS COMPANY!!! I rented a hospital bed for 2 1/2 weeks, paid for one month (which was stated upon rental) with a REFUNDABLE deposit...two months later and i still haven't received my deposit. i called the office SEVERAL times, but was shifted from person to person...the office manager NEVER addressed my issue. I may have to end up taking them to court! it's a small "family" business, so that means there are no "higher ups" to resolve issues such as mine.
After a very bad experience with Premier Medical that went on for about 8 weeks and no results, Durable Medical Supply took care business very professional and timely, and I received my mobility scooter today. We're talking about 3 weeks.
I called to inquire about a supported individual a wheelchair, RUDE and CONTINUED TO OVER TALK, THEN HUNG UP ON ME, Of course I called back(nice nasty without being rude yet i was effective) to express my discontent for such rudeness especially since the potential buyer was listening in on because they were in office. How dare they be associated with health field and that EVIL BAD energy answering the phone setting a tone of conflict. I wouldnt buy a screw from these ppl And we will make sure not 1 client from out agency ever shops with them. GET someone else to answer calls as it is a reflection of what's to come. Oh well i guess it doesn't matter(allegedly) as long as a MPN is involved
The absolute WORST company to do business with. If you have to purchase or do any repairs to your wheelchair, please go elsewhere. The lady that you deal with for customer service/billing is extremely nasty and condescending EVERY SINGLE TIME. If you hate your job that much, please find another one. It's highly offensive as you are dealing with customers who have disabilities and health issues, and having to deal with her nastiness regarding their mode of transportation is literally an insult to injury. I'm writing this review after me and my husband having to deal with her one too many times. The rudeness is ridiculous and unnecessary. Even though this location is more convenient for us, we will travel 50+ minutes to another supply company that treats us with respect.
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