Company Description
Friendly Car Care began in Austin in the early 80’s as Northcross Exxon. We are still locally owned and operated and we still believe that we are neighbors taking care of neighbors, just like we did all those years ago. We are an auto repair and maintenance service shop that’s focused on you and your vehicle’s excellent performance.
Review & Rating
I won't take my vehicle anywhere else. They gave me a credit a year ago because they found they overcharged me for a part ($16) the year before. I also had them take a look at my AC/heat the last time I took my car in for an oil change and they told me they had made a mistake on a repair to the AC over the summer (something minor, the AC would occasionally go out), so they fixed it without charging me. Had these instances happened at other shops, I am certain I would not be made aware of the shop's mistakes and I am sure I would have been charged for their mistakes. We are all human and everyone makes mistakes. Why I will continue to bring my car to Friendly Car Care is because of their honesty and how they treat their customers with respect.
Great communication and service!
Great guys, great skills and lots of integrity! I always feel like I get my money's worth at FCC! I highly recommend them to anyone.
Great place to take your auto good prices
Extremely overpriced, everyone knows it pays to shop around. now there's no doubt they're good mechanics but just as good at ripping you off. if you're made of money this is the perfect place for you.
I replaced the cam sensor due to a P0340 error but it still stalled. I took it to Friendly's and they recommended to check the oil first - sure enough it was low but it didn't fix. I finally brought it in and they determined it was the cam pigtail. They didn't have the part so we worked together to find one. They also inspected my radiator and saw a fan plug was disconnected. The labor and time were reasonable, and I was 100% sure they fixed the problem. Highly recommend.
I brought my company vehicle in for routine maintenance because Friendly Car Care has a super short turnaround time. They discovered a major issue and helped me figure out that it was still under warranty with the car manufacturer that led to major work being done for very little money. Amazing attention to detail, and shop manager Mike is on point and extremely helpful.
Amazing! Step back 40 years when an honest shop does what they say needs to be done, and matches their estimate. I had multiple issues, all taken care of in a day. While under there, they adjusted other stuff they noticed needed attention - comp. I could tell the difference. And advised me of future concerns. I've never called mechanics warm & fuzzy. How about grease and grins... Very nice. Friendly staff, their estimate was way less than others. Very comfortable waiting room.
Everything was superb. Very quick service to the nicest and honest guys in the town. They also made possible in my budget. Thanks to Gregg the owner and mike the front guy who made it possible and the mechanic who worked on my car is best. They made my car in best position till now.
Greg and his team are top notch. Super easy to deal with and very reasonably priced.
EDIT: I would like to note that their customer service is/was great, and had no influence on the original review. they contacted us within 30 minutes or so of this review being posted. They were concerned on the miscommunication originally, and offered to refund the amount that was cause of the confusion, and did so immediately while on the phone. I greatly appreciate their honesty and outstanding customer service. Will now be referring others to their shop. We are in Austin for work, and started having issues with our vehicle. They quoted a $120 diagnostic fee, which we said never mind to. Luckily the owner was in, and offered to take a look for free. He told us it needed a throttle body clean and idle relearn, and told us to stop and get an air filter for them to put in after the throttle body clean. Told us to bring it back tomorrow (today), and when asked what cost would be, he told us it would be $50-$60, $100 at most. I told my boyfriend I’d do it myself, but he insisted on taking it there having had a good interaction with the owner yesterday. We take it in this morning, and after waiting 3-4 hours for the quoted 30-45 minutes of work, we were charged $239.15. Highly disappointed in our encounter, as they could have advised us the ACTUAL cost, considering we mentioned the quote from the owner upon arrival.
People also viewed
-
North Springs Japanese Car Care -
Bucaro Brothers Auto Care -
Firestone Complete Auto Care -
Ben White Automotive Service Center -
Prestige European Auto Service -
The Tire Choice -
J&E Complete Auto Service -
European Auto Works -
Craig Automotive Repair -
Aamco Auto Care