Rick Case Powerhouse

Erik Chafin

UK

1

2 days ago

Service and attention to detail is non existent. I brought my generator in to have it checked out. I was having issues with it starting and it previously was blowing black smoke. They called me back and said the engine had low compression and the engine is no good ($109-assessment fee). As many of you know, these Honda generators are not cheap and a decent investment. After deliberation, I made the decision to come pick it up and forego their team ripping it apart and rebuilding the engine, which was explained to me could potential be in $1000+ range. Fast forward a few days later, I took it to another local repair shop. They had it running in 20 minutes. I'm a little concerned that an organization like Honda is creating a perception of fear like this, essentially pushing their customers to buy new product. (After speaking with others in my area, I'm not the only one) I'm sure Rick & Rita Case would be disappointed with any leg of their company running with this lack of integrity.

george david rosado

UK

4

2 days ago

Have a great selection of New and used motorcycles,bought my bike there .

Oliver Joyner

UK

5

2 days ago

The showroom was good, the people nice. The selection was great! Too bad I didn't ride home on a Gold Wing but that was not their fault.

Lyana Tavel

UK

5

2 days ago

Alex and Carlos in service were extremely helpful. They were able to take care of me right away. I will definitely be coming back!

Janet Lugo

UK

5

2 days ago

I spoke with Branden about an issue that I had. He's taken care of it. Very pleased. He will talk with Carlos about the issue I had with my winch.

Yan c

UK

1

2 days ago

One year ago I bought a 1000rr 2014 Honda SP. I wasn't happy with the customer service at that time but well, I let it pass. I was OCONUS in the Army for almost a year, my motorcycle was in a garage, when I get here after rode the motorcycle for a few days.. the bike started to have problems, so I went to see a mechanic, for my surprise the motorcycle didn't have air filter, imagine the dirt and sand inside.. nothing was checked bolts and nuts falling... And more!, of course I called RickCase: nobody cares, my fault because I trusted them! I bought few motorcycles in different dealers around US (Alaska, Virginia, Minnesota), THIS IS THE WORSE FAR! PLEASE before buy a motorcycle here, check other dealers, (example if you are active duty member BMW give you 0% interest rate around US).

Chris Gil

UK

5

2 days ago

Bought a new Honda monkey with abs with Justin, he gave me the best deal and he was very friendly, communication was excellent, transaction was fast .. definitely will buy there again ..

Dean The Bean

UK

2

2 days ago

Ridiculous install prices... friendly staff though! I wanted to get TheRuckShop's performance upgrade kit (stage 1 only) installed onto my stock Ruckus. Got a quote for one hour of work, also got a 600-mile service job done. Fine right? Later on, they changed their quota to $490!!! Their justification for this jump in price was a claim that these simple parts would take 4.5 HOURS. Skeptical about their honesty, I asked for an estimate from the kit makers themselves, and they said it would definitely not take more than an hour, at worst two hours if they were inexperienced mechanics. I will never understand why this was so ridiculous. Got my bike back after the service job was done, no way am I paying that much.

David Castellanos

UK

5

2 days ago

Just amazing experience the whole transaction its was basically in and out Brandon that's the men order the bike my son wanted justin bless the deal and sid put the icing on the cake great group off guys

Crussian Doe

UK

1

2 days ago

A bit sad but I'm going to change my original review. I don't know what is the reason but it looks like staff doesn't care about customers. Except cashier, it looks like she was the only person in show room working. First I made three calls to different departments at 4pm (operator, sales, parts) without anyone answering. Second, I decided to ride to the store, and it wasn't a big surprise when I saw 8 staff members in the same area chilling. They were busy enough that it took few moments and me to ask question to get their attention. Third, I'm not a fan of sale person who making circles around you in a show room, but it is unusual to see deserted showroom, without anyone asking if I have any questions... Fourth, since I was in the parts section I decided to check if there is in stock aftermarket part for my motorcycle. After politely waiting when representative will finish his phone conversation I was surprised that without checking or asking any questions he answered:"no we don't have this part". Either he's the best mind-reader with computer like knowledge of all parts in warehouse or he's full of it. I'm considering second version. Bad service, but Honda making great generators and motorcycles.

Ricardo Salas

UK

5

2 days ago

Everyone sells the same products, but what makes the difference y the relationship you build with the sales rep. I must say that Eric Velez was amazing. Excellent human being. Took care of me, was very patient, even took my brand new CBR500R to my home. He is extremely knowledgeable and I want to say thank you. I also wish to thank Brandon for making this happen. Everyone at Rick Case powerhouse was great. You guys definitely made my first motorcycle buying experience an unforgettable one.