Spoke N Wheel Bicycle
#92 in USA
#39 in Boston
New Bikes
- 887 Main St, Waltham, MA 02451
Company Description
At Frank's Spoke 'N Wheel and Bicycle Barn stores, we work hard to earn your business. We're traditional bike shops with experienced, friendly staff, a wide selection of merchandise, and knowledge and know-how.
Review & Rating
Update to my last review: Spoke N Wheel comes through for me again. This time I was greeted by a new familiar face. Joe D., the new owner, but not a new face. Joe knows mountain bikes. He was so helpful, and I didn't want to take up too much of his time, but I walked out of that store with greater understanding of what I needed to know, but could never get a straight answer to. He had the answers. And had the products I needed. I seem to always find what I need right here. I highly recommend this store for your bicycle needs. Again, as many times before, I went in looking for a product I needed - this time it was Slime tire tube puncture protection. And they had it and the other popular products similar. Last time it was a new bottom bracket. They had it. No need to order online. I'd rather support small business in my community. After all, this is the other side of the "Buy American" mantra. Support your local business, and they can and will continue to provide the support of their store and the products you need right here in our community. Thanks Joe D. You da man!
Owner is very customer friendly, mechanics will always help out in a pinch, great group of guys!
This shop is great! All the employees are very nice and they are extremely helpful. Would recommend to everyone!
Bought my bike here 15 years ago from Spoke 'n Wheel and just like back then I was shown the same level of care and great service as I did back then! Not to mention they're huge selection of parts in their showroom isn't anything to scoff at.. Lol
Steve put air in my tires and tightened the handlebars and didn’t charge anything😁
Google suggest that a 5 star rating is "loving it". I don't know how I can "love" a bicycle store, but Jody provide exceptional service, understand my needs as a customer, have sold me a couple of great bikes and a bunch of accessories at great price. In fact, as you read the various comments, you will find there are exceptional and horrible. The horrible reviews are for the owner, Mike, the old guy at the store, who does not know 2 cents of how to please and keep a customer.
I love bikes, so do they...I was taught if you don't have anything nice to say don't say anything at all. I'm a customer who would prefer to be on this shops good side, this review is an attempt to show respect as they gave me respect upon meeting them last week...I start them off at 100% so I hope I command the same. Power to this local shop of cycling aficionados' I need them PERIOD.
This place used to be amazing, and the only reason that I over paid for my bike was the guarantee that my bike would have a lifetime of free tune-ups. Unfortunately the shop was sold to a new owner, but not a new face and they decided that it is no longer in their best interest to keep the customers happy so they scrapped that program. Since they decided to change a lot of the policies they should also change the name so people don't mistake them for the amazing bike shop that used to hide on the corner of Platt and Vanowen. I would rather buy a product online at least if something is promised from a reputable retailer, they typically keep their word, also you would be able to find better pricing, and a place that doesn't change ownership like an infant changes diapers. Please change the name of the shop and do not piggy back on what we think is the Spoke n Wheel that we bought our bikes form. I gave the shop 3 Stars as the actual store is not bad, but it sucks for those of us that bought something with an understanding that tune-ups would be included, and the fact that the shop could change ownership again at anytime and everything would change again.
They specialize in bikes and I told them I needed help. I showed them a picture of my bike and have the measurements and they sold me the wrong tube. When I took it back I requested a specific type of tube with measurements. I just took it and did not read the box fully, only to get home and realized that again they sold me the wrong tube. Both times when I went in I feel like I was bothering them and was disturbing whatever they were doing. Not a great atmosphere, clearly don't know or care much about my bike or me.
The guys here are sorry friendly and willing to help.
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